Punctuation on keyboard not working properly

Question

I am having problems with punctuation keys in Trados: when I try to insert an apostrophe, I get a back slash. Brackets do not work. Nothing is working except typing letters and numbers

How do I fix this, I am going insane copy pasting an apostrophe and quotation marks.

HELP!

RWS Community AI · Accepted Answer

"Probability score": 0.7 
 "Question improvement suggestion": Please provide more information about the version of Trados Studio you are using, your operating system, and any recent changes or updates you have made to your system or software. Also, it would be helpful to know if you have tried any troubleshooting steps already. 
 In the meantime, based on the information you have provided, here is a suggested answer to your question: 
 Hello, 
 It seems like you're having an issue with punctuation keys in Trados Studio. This could be due to a number of reasons, but here are a few steps you can try to resolve the issue: 
 Step 1: Check your keyboard settings in your operating system to ensure they are set correctly for your language and region. Incorrect settings can sometimes cause issues with certain keys. 
 Step 2: Try resetting your Trados Studio settings. You can do this by going to Tools > Options > Reset All Settings. Please note that this will reset all your personalized settings in Trados Studio. 
 Step 3: If the issue persists, you might want to consider reinstalling Trados Studio. Before doing so, make sure to back up any important files or settings. 
 Step 4: If none of the above steps work, you may want to consider using the Insert Characters function in Trados Studio as a workaround. You can find this in the Home tab under the Insert drop-down menu. 
 Remember, for the Curly Apostrophe, you can use the Single Quotation symbol and delete the one not necessary, then use Right quotation or Left Quotation accordingly. 
 I hope this answer addressed your question. If not, please reject the answer, add the question improvement suggestion information, and click the RWS Community AI checkbox on the right to try again. 
 RWS Community AI

Jerzy Czopik · Answer

Patricia Ricknell 
 I'm having problems with your message... 
 Which version of Trados Studio? Your operating system and language? The language set up for your keyboard? Source document format?

Trados Studio > 1. Trados Studio

Punctuation on keyboard not working properly