Dear RWS Team,
I am a freelance translator who has been working with Trados since its earliest versions. Although I am not a direct license holder, I use Trados under the agency license of the translation company where I serve as an interim translator.
Recently, we have observed a critical issue affecting Trados 2022's terminological databases after updating our systems to version 24H2 of Windows 11. This problem seems to occur on devices from certain manufacturers, and here is what we have found so far:
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All of our DELL computers are affected by this issue. Terminological databases fail to function entirely.
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ASUS computers, on the other hand, work perfectly fine with Trados 2022's glossaries post-update.
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The issue only arises after the 24H2 update to Windows 11. Systems running prior versions of Windows 11 experience no such problems.
We recommend conducting tests on DELL laptops, specifically the Inspiron series 15 or 16, as these models have consistently exhibited the problem.
This issue has already been reported on social media and forums such as PROZ, where several users are sharing similar experiences. Additionally, our agency has been forced to halt multiple projects as a result of this incompatibility. This has led us to consider switching entirely to memoQ in the future.
For the benefit of the broader translation community, it would be valuable for RWS to acknowledge the problem and provide a resolution.
In parallel, we have reached out to Microsoft, who confirmed that the 24H2 update has caused disruptions in the functionality of Microsoft JET databases. According to discussions documented on Microsoft forums, modifications to certain programs' codebases are required to ensure compatibility post-update.
For reference, I am providing links below to video demonstrations where this issue is documented and explained.
I hope RWS can prioritize this matter and offer a prompt solution. The translator community greatly relies on the seamless functionality of tools like Trados to maintain productivity and deliver quality work.
YOUTUBE (ENGLISH)
https://youtu.be/DaAJLExRACo
YOUTUBE (SPANISH)
https://youtu.be/rQWwiVbC9Iw
TIKTOK (ENGLISH)
https://www.tiktok.com/@jgar17/video/xxxxxxxxxxxxxxxxxx
TIKTOK (SPANISH)
https://www.tiktok.com/@jgar17/video/xxxxxxxxxxxxxxxxxx
PROZ
