Compatibility Issue Between Windows 11 (24H2) and Trados 2022 Glossaries (only happens in certain computers, like DELL, but not in ASUS).

Dear RWS Team,

I am a freelance translator who has been working with Trados since its earliest versions. Although I am not a direct license holder, I use Trados under the agency license of the translation company where I serve as an interim translator.

Recently, we have observed a critical issue affecting Trados 2022's terminological databases after updating our systems to version 24H2 of Windows 11. This problem seems to occur on devices from certain manufacturers, and here is what we have found so far:

  1. All of our DELL computers are affected by this issue. Terminological databases fail to function entirely.

  2. ASUS computers, on the other hand, work perfectly fine with Trados 2022's glossaries post-update.

  3. The issue only arises after the 24H2 update to Windows 11. Systems running prior versions of Windows 11 experience no such problems.

We recommend conducting tests on DELL laptops, specifically the Inspiron series 15 or 16, as these models have consistently exhibited the problem.

This issue has already been reported on social media and forums such as PROZ, where several users are sharing similar experiences. Additionally, our agency has been forced to halt multiple projects as a result of this incompatibility. This has led us to consider switching entirely to memoQ in the future.

For the benefit of the broader translation community, it would be valuable for RWS to acknowledge the problem and provide a resolution.

In parallel, we have reached out to Microsoft, who confirmed that the 24H2 update has caused disruptions in the functionality of Microsoft JET databases. According to discussions documented on Microsoft forums, modifications to certain programs' codebases are required to ensure compatibility post-update.

For reference, I am providing links below to video demonstrations where this issue is documented and explained.

I hope RWS can prioritize this matter and offer a prompt solution. The translator community greatly relies on the seamless functionality of tools like Trados to maintain productivity and deliver quality work.

YOUTUBE (ENGLISH)
https://youtu.be/DaAJLExRACo

YOUTUBE (SPANISH)
https://youtu.be/rQWwiVbC9Iw

TIKTOK (ENGLISH)
https://www.tiktok.com/@jgar17/video/xxxxxxxxxxxxxxxxxx

TIKTOK (SPANISH)
https://www.tiktok.com/@jgar17/video/xxxxxxxxxxxxxxxxxx

PROZ

www.proz.com/.../371995-trados_terminological_databases_fail_to_work_after_windows_11_24h2_update_affects_certain_computers.html

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  •   

    Thanks for taking the time to make your first post in the community as detailed as this.  It seems remarkably similar to this one which is the only other post I have ever seen suggesting there is a problem like this... the computer name in the video looks a bit familiar too.  However, a few points to note:

    Versions

    SDL Trados Studio 2021 isn't supported anymore anyway, so it makes little sense to focus on that one.  Nonetheless, these are the versions you are using:

    • SDL Trados Studio 2021 - 16.0.1.2917
    • Trados Studio 2022 - 17.0.0.11594

    The current versions for these releases would be:

    • SDL Trados Studio 2021 - 16.2.12.9338
    • Trados Studio 2022 - 17.2.12.19268

    In both cases you are 12 cumulative updates and 2 service packs out of date. So the first thing for you to do, and you need to do this because we cannot reproduce any of these problems you have reported, is to update. You can focus on 2022 since 2021 isn't supported anyway, and also make sure you update MultiTerm:

    • MultiTerm,2022 - 17.2.5.2838
    We recommend conducting tests on DELL laptops, specifically the Inspiron series 15 or 16, as these models have consistently exhibited the problem.

    However, thank you for sharing your findings... it would be a very unusual issue, and I do appreciate the detailed observations, albeit I don't think your conclusion is the right one.

    I also understand the suggestion to test specific Dell models, but it's important to consider the complexity involved in hardware testing for software like Trados (or any software vendor). Even focusing on just one manufacturer can be far from straightforward. For example, Dell alone offers numerous laptop models across their Inspiron, XPS, Latitude, and Precision ranges, each with multiple hardware configurations (RAM, CPU, GPU, etc.), different Windows editions, language settings, driver versions, security software configurations... add to this all the possible software solutions that individual users install that could potentially cause problems and the number of potential variables quickly becomes overwhelming.

    In practice, testing every combination would require tens of thousands of setups... an impossible task for any software provider. Instead, we focus on testing representative environments that align with common user setups, including Dell devices - which we also use internally as the exclusive provider for RWS.

    Given we now have two posts on this very same topic in the last 5-months, even if they may be related, I'm happy to leave this here and see whether we have other translators experiencing the same problem. My personal opinion is it's unlikely... I also run on a W11 Dell XPS as my personal laptop, and in the reply to this thread I did mention that I had not updated to H2 yet. Well, in this time I have, and I have not experienced any problems of this nature at all.

    But let's see if we get any other reports, and when you come back after updating your 2022 version to these:

    • Trados Studio 2022 - 17.2.12.19268
    • MultiTerm,2022 - 17.2.5.2838

    ... and if you can still reproduce the problem then we'll be happy to investigate this with you.

    Paul Filkin | RWS Group

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  • Hello  

    For ages I have been protesting in petto against fellow translators who post problems with out-of-date TS software: please please update your Studio and/or your Multiterm first and check whether the issue persists before flooding us with problems sometimes automatically solved by the updates. In your case, you are very very late with the updates!

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  • Hello Gerard LAMBERT,

    In my case, I’m not too late with the updates because I haven’t uploaded that video. For your information, this issue is also occurring on DELL laptops from the Inspiron 15 and 16 series, running Trados 2024 with the latest updates. I spoke with a colleague, and they mentioned they’re experiencing the same issue. I believe the community should stay united and avoid turning against each other. Thanks for your cooperation.

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  •  

    How do you want us to know that you did update your TS software if you do not update the videos which you are publishing in this forum?

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