Compatibility Issue Between Windows 11 (24H2) and Trados 2022 Glossaries (only happens in certain computers, like DELL, but not in ASUS).

Question

Dear RWS Team, 
 I am a freelance translator who has been working with Trados since its earliest versions. Although I am not a direct license holder, I use Trados under the agency license of the translation company where I serve as an interim translator. 
 Recently, we have observed a critical issue affecting Trados 2022's terminological databases after updating our systems to version 24H2 of Windows 11. This problem seems to occur on devices from certain manufacturers, and here is what we have found so far:

All of our DELL computers are affected by this issue. Terminological databases fail to function entirely.

ASUS computers , on the other hand, work perfectly fine with Trados 2022's glossaries post-update.

The issue only arises after the 24H2 update to Windows 11. Systems running prior versions of Windows 11 experience no such problems.

We recommend conducting tests on DELL laptops , specifically the Inspiron series 15 or 16 , as these models have consistently exhibited the problem. 
 This issue has already been reported on social media and forums such as PROZ , where several users are sharing similar experiences. Additionally, our agency has been forced to halt multiple projects as a result of this incompatibility. This has led us to consider switching entirely to memoQ in the future. 
 For the benefit of the broader translation community, it would be valuable for RWS to acknowledge the problem and provide a resolution. 
 In parallel, we have reached out to Microsoft, who confirmed that the 24H2 update has caused disruptions in the functionality of Microsoft JET databases . According to discussions documented on Microsoft forums, modifications to certain programs' codebases are required to ensure compatibility post-update. 
 For reference, I am providing links below to video demonstrations where this issue is documented and explained. 
 I hope RWS can prioritize this matter and offer a prompt solution. The translator community greatly relies on the seamless functionality of tools like Trados to maintain productivity and deliver quality work. 
 YOUTUBE (ENGLISH) https://youtu.be/DaAJLExRACo YOUTUBE (SPANISH) https://youtu.be/rQWwiVbC9Iw TIKTOK (ENGLISH) https://www.tiktok.com/@jgar17/video/xxxxxxxxxxxxxxxxxx TIKTOK (SPANISH) https://www.tiktok.com/@jgar17/video/xxxxxxxxxxxxxxxxxx 
 PROZ 
 www.proz.com/.../371995-trados_terminological_databases_fail_to_work_after_windows_11_24h2_update_affects_certain_computers.html

Gérard LAMBERT · Answer

Hello Javier García 
 For ages I have been protesting in petto against fellow translators who post problems with out-of-date TS software: please please update your Studio and/or your Multiterm first and check whether the issue persists before flooding us with problems sometimes automatically solved by the updates. In your case, you are very very late with the updates!

Paul · Answer

Javier García 
 Javier García said: In my opinion, yes, it is RWS's responsibility to address this issue. 
 Why? If it's not a problem for hundreds of other brands, or even other models Dell make, then why is this something RWS have to address? I am genuinely interested to understand this because I'm not seeing it at all. 
 Javier García said: 
 
 If you are genuinely interested in identifying and resolving this problem, I would be happy to collaborate with you . We can install a demo version of Trados 2024, apply the 24H2 update in Windows 11 Pro, and then begin testing in coordination with the Trados development team. I believe it is more appropriate to focus on Trados 2022 and 2024 (and forget about Trados 2021), as most users are using these versions. 
 We are, and I completely agree that getting to the bottom of this terminology issue is important, and we&rsquo;d love to work with you to understand it better. Your suggestion to collaborate using a demo of Trados 2024 with the Windows 11 Pro 24H2 update sounds like a sensible starting point, and focusing on Trados 2022 and 2024 makes sense given their wider use and that 2021 is no longer in support. 
 Before we dive into testing, though, it&rsquo;d really help to solidify the context of the issue you&rsquo;ve described. Could you share a few details to support the claims in your post? Specifically: 
 
 A single article from DELL mentioning this as a known issue with their Inspiron 15/16 laptops. 
 The confirmation you received from Microsoft about the 24H2 update affecting Microsoft JET databases. 
 Links to ProZ posts where other users mention terminology issues on DELL Inspiron 15/16 laptops after the 24H2 update. 
 Any forum posts online where users report similar software technology problems (possibly related to what Trados uses) on DELL Inspiron 15/16 laptops since the 24H2 update. 
 A contact at the agency you&rsquo;re working with who could join us in resolving this, or feel free to pass them my email: pfilkin at sdl dotcom 
 
 I&rsquo;m asking because Windows 11 24H2 came out on October 1, 2024... 23 weeks ago... and with so many users potentially affected, it&rsquo;s surprising we haven&rsquo;t seen more reports if this is widespread. Having this info would ensure we&rsquo;re tackling a real, reproducible issue together, not just a one-off glitch. Also, I have spent quite a bit of time today trying to find any evidence at all, so I appreciate your willingness to help and make sure we&rsquo;re on the right track! 
 Looking forward to your response.

Paul · Answer

Javier García 
 Thanks for taking the time to make your first post in the community as detailed as this. It seems remarkably similar to this one which is the only other post I have ever seen suggesting there is a problem like this... the computer name in the video looks a bit familiar too. However, a few points to note: 
 Versions 
 SDL Trados Studio 2021 isn't supported anymore anyway, so it makes little sense to focus on that one. Nonetheless, these are the versions you are using: 
 
 SDL Trados Studio 2021 - 16.0.1.2917 
 Trados Studio 2022 - 17.0.0.11594 
 
 The current versions for these releases would be: 
 
 SDL Trados Studio 2021 - 16.2.12.9338 
 Trados Studio 2022 - 17.2.12.19268 
 
 In both cases you are 12 cumulative updates and 2 service packs out of date. So the first thing for you to do, and you need to do this because we cannot reproduce any of these problems you have reported, is to update. You can focus on 2022 since 2021 isn't supported anyway, and also make sure you update MultiTerm: 
 
 MultiTerm,2022 - 17.2.5.2838 
 
 Javier García said: We recommend conducting tests on DELL laptops , specifically the Inspiron series 15 or 16 , as these models have consistently exhibited the problem. 
 However, thank you for sharing your findings... it would be a very unusual issue, and I do appreciate the detailed observations, albeit I don't think your conclusion is the right one. 
 I also understand the suggestion to test specific Dell models, but it's important to consider the complexity involved in hardware testing for software like Trados (or any software vendor). Even focusing on just one manufacturer can be far from straightforward. For example, Dell alone offers numerous laptop models across their Inspiron, XPS, Latitude, and Precision ranges, each with multiple hardware configurations (RAM, CPU, GPU, etc.), different Windows editions, language settings, driver versions, security software configurations... add to this all the possible software solutions that individual users install that could potentially cause problems and the number of potential variables quickly becomes overwhelming. 
 In practice, testing every combination would require tens of thousands of setups... an impossible task for any software provider. Instead, we focus on testing representative environments that align with common user setups, including Dell devices - which we also use internally as the exclusive provider for RWS. 
 Given we now have two posts on this very same topic in the last 5-months, even if they may be related, I'm happy to leave this here and see whether we have other translators experiencing the same problem. My personal opinion is it's unlikely... I also run on a W11 Dell XPS as my personal laptop, and in the reply to this thread I did mention that I had not updated to H2 yet. Well, in this time I have, and I have not experienced any problems of this nature at all. 
 But let's see if we get any other reports, and when you come back after updating your 2022 version to these: 
 
 Trados Studio 2022 - 17.2.12.19268 
 MultiTerm,2022 - 17.2.5.2838 
 
 ... and if you can still reproduce the problem then we'll be happy to investigate this with you.

Paul · Answer

Javier García 
 I also have a question on you asking RWS to address this: 
 Javier García said: The video demonstrates that the DELL Inspiron 15 series is affected . Since you do not have a DELL Inspiron, it is clear that your DELL is not experiencing this issue. As mentioned in the title, the problem only affects certain models and manufacturers . The DELL Inspiron 15 series is confirmed to be affected, as shown in the video, and additional DELL models are also impacted. 
 If it's only the Dell Inspiron 15 Series then why do you expect RWS to address the problem with their software and not Dell with their hardware? There are at least 20 major laptop brands (e.g., Dell, HP, Lenovo, ASUS, Acer, Apple, etc.), each brand typically offers 10-20 models across consumer, business, and gaming ranges so a conservative estimate would be around 300 distinct laptop models. So a possible problem with one laptop brand and one Microsoft Windows update, is our problem to address?

Trados Studio > 1. Trados Studio

Compatibility Issue Between Windows 11 (24H2) and Trados 2022 Glossaries (only happens in certain computers, like DELL, but not in ASUS).

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