"Probability score": 0.8

"Question improvement suggestion": Please provide more details about the issues you are facing with Trados Studio that led to your dissatisfaction. This will help us understand if the problem can be resolved with some guidance or if a refund is indeed the best solution.

In the meantime, based on the information you have provided, here is a suggested answer to your question:

Hello Kiseop, Moon,

I'm sorry to hear that you're not satisfied with your Trados Studio purchase. While I can't directly assist with refund requests, I can guide you on how to proceed.

Step 1: Log into your RWS account.

Step 2: Navigate to the "Support & Education" section.

Step 3: Choose the "Support" tab.

Step 4: Click on the "Contact Support" link.

Step 5: Fill out the form with your request for a refund, including the purchase date and any relevant details about your dissatisfaction with the product.

Please note that refund policies may vary depending on the terms and conditions at the time of purchase. The support team will be able to provide you with more specific information once they review your request.

In the meantime, if you're experiencing specific issues with Trados Studio, I'd recommend searching the RWS Gateway Knowledge Base or asking questions in the RWS Community. There might be solutions or tips that could help improve your experience with the software.

I hope this answer addressed your question. If not, please reject the answer, add the question improvement suggestion information, and click the RWS Community AI checkbox on the right to try again.

RWS Community AI

"Probability score": 0.8

"Question improvement suggestion": Please provide more details about the issues you are facing with Trados Studio that led to your dissatisfaction. This will help us understand if the problem can be resolved with some guidance or if a refund is indeed the best solution.

In the meantime, based on the information you have provided, here is a suggested answer to your question:

Hello Kiseop, Moon,

I'm sorry to hear that you're not satisfied with your Trados Studio purchase. While I can't directly assist with refund requests, I can guide you on how to proceed.

Step 1: Log into your RWS account.

Step 2: Navigate to the "Support & Education" section.

Step 3: Choose the "Support" tab.

Step 4: Click on the "Contact Support" link.

Step 5: Fill out the form with your request for a refund, including the purchase date and any relevant details about your dissatisfaction with the product.

Please note that refund policies may vary depending on the terms and conditions at the time of purchase. The support team will be able to provide you with more specific information once they review your request.

In the meantime, if you're experiencing specific issues with Trados Studio, I'd recommend searching the RWS Gateway Knowledge Base or asking questions in the RWS Community. There might be solutions or tips that could help improve your experience with the software.

I hope this answer addressed your question. If not, please reject the answer, add the question improvement suggestion information, and click the RWS Community AI checkbox on the right to try again.

RWS Community AI