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Button "Repair Studio" in Trados Freshstart does not carry out any action, when I click on it

Lucia Inninger

Hello,

I am using Trados Studio 2019 SR2 - 15.2.8.3007.

Yesterday, a client sent me a huge review project.

As it was too big, he ended up splitting in in 3 projects and asked me first to import the 3 projects and then the return project of the translator.

When I had done this, and clicked on the project in the project list in order to open it, Trados Studio closed down.

I then reopened Trados but the project was no longer to be seen in the project list.

I then clicked on the project in the explorer and obtained the error message "Object reference not set to an instance of an object".

I restarted my computer and now I can no longer even open Trados Studio.

When I click on Trados Studio, I obtain the message "Object reference not set to an instance of an object".

I now downloaded the app "Trados Freshstart".

When I open Trados Freshstart as administrator and select my Trados version (2019), the button "Repair Studio" is no longer greyed out but becomes green.

However, when I click on it, nothing happens at all.

Does anyone know what I can do in order to make the button work? My current aim right now is to make Trados Studio work again - I will worry about the terrible project later.

Thank you.

Lucia
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    "Probability score": 0.8

    "Question improvement suggestion": Please provide any recent changes to your system or software, and mention your operating system and its version.

    In the meantime, based on the information you have provided, here is a suggested answer to your question:

    Hello Lucia,

    I'm sorry to hear about the issues you're experiencing with Trados Studio. The error message "Object reference not set to an instance of an object" is a common one in .NET programming and usually indicates a null reference exception. This means that you're trying to access a member of a reference type variable that is set to null.

    Here are some steps you can try to resolve this issue:

    Step 1: Try to repair your Trados Studio installation. You can do this by going to Control Panel > Programs > Programs and Features, select Trados Studio 2019, and then click on Repair.

    Step 2: If the repair doesn't work, you might need to uninstall and reinstall Trados Studio. Please make sure to back up your settings and projects before doing this.

    Step 3: If the issue persists after reinstalling, you might need to reset your Trados Studio settings. You can do this by going to File > Setup > Reset to Default Settings in Trados Studio.

    Step 4: If none of the above steps work, you might need to contact RWS Support for further assistance.

    Regarding the "Repair Studio" button in Trados FreshStart not working, it could be due to a number of reasons such as a bug in the software or an issue with your system. I would recommend contacting RWS Support for further assistance with this issue as well.

    I hope this answer addressed your question. If not, please reject the answer, add the question improvement suggestion information, and click the RWS Community AI checkbox on the right to try again.

    RWS Community AI
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