Multiterm is not working properly - terms not recognised

Question

Hello and apologies if this issue has already been posted. 
 Terms are not recognised in the source/target texts, and I can only search for terms in Multiterm. When I try to add a new term to a Multiterm database, I get an error (please see the below screenshot).

Any ideas to solve this issue? I'd really like to avoid reinstalling Studio 2021 from scratch. Thank you Antonio Contreras

RWS Community AI · Accepted Answer

"Probability score": 0.6 
 "Question improvement suggestion": Please provide the exact error message you're seeing when you try to add a new term to a Multiterm database. Also, mention the exact version of Multiterm and Trados Studio you're using, and any recent changes you've made to your system or software. 
 In the meantime, based on the information you have provided, here is a suggested answer to your question: 
 Hello Antonio, 
 Based on your description, it seems like there might be an issue with your Multiterm database. Here are a few steps you can try: 
 Step 1: Check if your Multiterm and Trados Studio versions are compatible. If they are not, you might need to update one or both of them. 
 Step 2: Try to recreate the termbase as suggested in the context. You can follow the instructions provided in the link mentioned in the context. 
 Step 3: If the problem persists, you might want to consider repairing your Trados Studio installation. You can do this from the 'Programs and Features' section in your computer's Control Panel. Find Trados Studio in the list, right-click on it and select 'Repair'. 
 Please note that these are general suggestions and the exact solution might vary depending on the exact error message you're seeing and the version of the software you're using. 
 I hope this answer addressed your question. If not, please reject the answer, add the question improvement suggestion information, and click the RWS Community AI checkbox on the right to try again. 
 RWS Community AI

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Multiterm is not working properly - terms not recognised