"Probability score": 0.9

"Question improvement suggestion": The question is well-structured and provides a lot of useful information. However, it would be helpful to know the operating system the user is using, as this could potentially affect the troubleshooting process.

In the meantime, based on the information you have provided, here is a suggested answer to your question:

Hello,

Thank you for providing detailed information about your issue with Trados Studio 2022 SR2 freezing when creating a return package. I understand that you've already tried several troubleshooting steps, including launching Studio in Safe Mode, deleting cache folders, repairing the Trados Studio installation, removing unnecessary plugins, and deleting the TranslationMemoryRepository.xml file.

Based on the context provided, you could try the following steps:

Step 1: Close Trados Studio.

Step 2: Navigate to 'C:\Users\Your_user\AppData\Local\Trados\Trados Studio\Studio1n' (replace '1n' with the number of your Studio version, e.g., '17' for Studio 2022).

Step 3: Look for the file named 'BaseSettings.xml'.

Step 4: Rename this file to 'BaseSettings_old.xml'. This will reset Trados Studio settings to default upon the next launch.

If the problem persists after these steps, it may be a more complex issue that requires further technical assistance. Please ensure that your software is up to date, and consider checking for any known issues with the version you're using.

I hope this answer addressed your question. If not, please reject the answer, add the question improvement suggestion information, and click the RWS Community AI checkbox on the right to try again.

RWS Community AI

"Probability score": 0.9

"Question improvement suggestion": The question is well-structured and provides a lot of useful information. However, it would be helpful to know the operating system the user is using, as this could potentially affect the troubleshooting process.

In the meantime, based on the information you have provided, here is a suggested answer to your question:

Hello,

Thank you for providing detailed information about your issue with Trados Studio 2022 SR2 freezing when creating a return package. I understand that you've already tried several troubleshooting steps, including launching Studio in Safe Mode, deleting cache folders, repairing the Trados Studio installation, removing unnecessary plugins, and deleting the TranslationMemoryRepository.xml file.

Based on the context provided, you could try the following steps:

Step 1: Close Trados Studio.

Step 2: Navigate to 'C:\Users\Your_user\AppData\Local\Trados\Trados Studio\Studio1n' (replace '1n' with the number of your Studio version, e.g., '17' for Studio 2022).

Step 3: Look for the file named 'BaseSettings.xml'.

Step 4: Rename this file to 'BaseSettings_old.xml'. This will reset Trados Studio settings to default upon the next launch.

If the problem persists after these steps, it may be a more complex issue that requires further technical assistance. Please ensure that your software is up to date, and consider checking for any known issues with the version you're using.

I hope this answer addressed your question. If not, please reject the answer, add the question improvement suggestion information, and click the RWS Community AI checkbox on the right to try again.

RWS Community AI