Translation count cannot be viewed

I generated a Translation Count report to gauge the progress of my work.

The report got generated but I cannot view it. When I click on it in the Reports, a section on right is not shown, as if covered by a sheet of paper. All the numbers are hidden.

This happened for the first time after installing Service Pack 17.2.12.19268.

These service packs are like a game of Whack-a-Mole: one issue gets remedied and a another one pops up.

I am using Trados Studio 2022 SR2.

Screenshot of Trados Studio showing the Translation Count Report with a list of reports on the left and report details on the right. The report details are visible and include file information.



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[edited by: RWS Community AI at 8:56 AM (GMT 1) on 24 May 2025]
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  • "Probability score": 0.7

    "Question improvement suggestion": Please provide more details about the steps you have taken to troubleshoot this issue. Have you tried restarting the software or your computer? Have you tried generating the report again? Have you noticed any error messages?

    In the meantime, based on the information you have provided, here is a suggested answer to your question:

    Hello,

    I understand that you're having trouble viewing the Translation Count report in Trados Studio 2022 SR2 after installing Service Pack 17.2.12.19268. This is indeed unusual as the service pack should not affect the visibility of reports. Here are a few steps you can try to resolve this issue:

    Step 1: Restart Trados Studio. Sometimes, a simple restart can resolve minor glitches.

    Step 2: Try generating the report again. There might have been a temporary issue that prevented the report from displaying correctly.

    Step 3: Check if the issue persists with other reports or just the Translation Count report. This can help identify if the problem is specific to this report.

    Step 4: If the problem persists, you may want to consider reinstalling the service pack or even Trados Studio itself. Please ensure you have a backup of your work before proceeding with this step.

    Step 5: If none of the above steps work, it might be a bug related to the service pack. In this case, you should report this issue to the RWS Support for further assistance.

    I hope this answer addressed your question. If not, please reject the answer, add the question improvement suggestion information, and click the RWS Community AI checkbox on the right to try again.

    RWS Community AI

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  • Dear RWS Community AI,

    Thank you for your ideas. The restart helped.

    It took me 2.5 minutes to leave my work, restart, and come back to my work. I would appreciate if your software did not constantly (sic!) generate "minor glitches" that bite off my concentration and precious time, 2.5 minutes at a time. Just a suggestion for your emerging concsciousness about a concept such as user experience.

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