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Unexpected exception when initializing view part Fragment Matches

Joao R Moderno

Good afternoon,

I read all posts related to the issue I'm currently facing with Studio (Unexpected exception when initializing view part Fragment Matches) and followed each of the steps without positive results. I contacted Trados via email and the recommendation was to request for support and a remote session, please. (EDT time in the US) 
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    Hi Paul. I will make the list here:

    https://gateway.rws.com/csm?sys_kb_id=a85b26681bcb9a50772c0dcad34bcb0d&id=kb_article_view&sysparm_rank=1&sysparm_tsqueryId=61d3f0df8306ae14396947426daad349

    https://gateway.rws.com/csm?id=kb_article_view&sys_kb_id=c5ca2aa41bcb9a50772c0dcad34bcbe7

    I also got other errors

    This XML file does not appear to have any style information associated with it. The document tree is shown below.
    <SDLErrorDetails time="6/15/2025 9:23:11 AM">
    <ErrorMessage>Key not found: 'xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx' Parameter name: key</ErrorMessage>
    <Exception>
    <Type>System.ArgumentException, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089</Type>
    <ParamName>key</ParamName>
    <HelpLink/>
    <Source>Infragistics4.Shared.v22.2</Source>
    <HResult>-2147024809</HResult>
    <StackTrace>
    <![CDATA[ at Infragistics.Shared.KeyedSubObjectsCollectionBase.GetItem(String key) at Infragistics.Win.UltraWinTabControl.UltraTabsCollection.get_Item(String key) at Sdl.Platform.UI.DockingViewContentControl.SetActiveViewPart(IViewPartReference viewPartReference) at Sdl.Desktop.Platform.AbstractDockingView.set_ActiveViewPart(IViewPartReference value) at Sdl.TranslationStudio.Editor.EditorService.FocusActiveDocument() at Sdl.TranslationStudio.Editor.EditorService.OpenImpl(IDocumentDescriptor[] descriptors, IAbstractEditor[] editors, IEditorConfiguration[] configurations) at Sdl.TranslationStudio.Editor.EditorService.OpenTranslatableFiles(ITranslatableFile[] translatableFiles, WorkflowStage[] stages) at Sdl.TranslationStudio.Common.Files.TranslatableFileOpener.OpenTranslatableFiles(IEditorService service, IList`1 files, Nullable`1 workflowStage) at Sdl.TranslationStudio.Common.Files.FileListControl.OpenFilesInEditor(List`1 filesToOpenInEditor, Boolean controlKeyPressed, ITranslatableFileOpener translatableFileOpener) at Sdl.TranslationStudio.Common.Files.FileListControl.OpenFiles(IStudioWindow window, IProjectManagementService projectManagementService, Boolean controlKeyPressed, ITranslatableTasksHandler tasksHandler, IEventAggregator aggregator, IOpenFilesValidator openFileValidator, IManualTasksSelector manaualTasksSelector, ITranslatableFileOpener translatableFileOpener) at Sdl.TranslationStudio.Common.Files.FileListControl.HandleDefaultAction(Object sender, EventArgs e) at Sdl.TranslationStudio.Common.Files.FileListControl.ListDefaultAction(Object sender, EventArgs e) at Sdl.Platform.UI.DataListControl.DataList.OnDefaultAction(EventArgs e) at Sdl.Platform.UI.DataListControl.DataList.BodyControl.OnDoubleClick(EventArgs e) at System.Windows.Forms.Control.WmMouseUp(Message& m, MouseButtons button, Int32 clicks) at System.Windows.Forms.Control.WndProc(Message& m) at System.Windows.Forms.ScrollableControl.WndProc(Message& m) at System.Windows.Forms.ContainerControl.WndProc(Message& m) at System.Windows.Forms.UserControl.WndProc(Message& m) at System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m) at System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m) at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam) ]]>
    </StackTrace>
    </Exception>
    <Environment>
    <ProductName>Trados Studio</ProductName>
    <ProductVersion>Studio17</ProductVersion>
    <EntryAssemblyFileVersion>17.2.12.19268</EntryAssemblyFileVersion>
    <OperatingSystem>Microsoft Windows 11 Home</OperatingSystem>
    <ServicePack>NULL</ServicePack>
    <OperatingSystemLanguage>1033</OperatingSystemLanguage>
    <CodePage>1252</CodePage>
    <LoggedOnUser>JRM\jrmod</LoggedOnUser>
    <DotNetFrameWork>4.0.30319.42000</DotNetFrameWork>
    <ComputerName>JRM</ComputerName>
    <ConnectedToNetwork>True</ConnectedToNetwork>
    <PhysicalMemory>16086964 MB</PhysicalMemory>
    </Environment>
    </SDLErrorDetails>
Reply
  • 0

    Hi Paul. I will make the list here:

    https://gateway.rws.com/csm?sys_kb_id=a85b26681bcb9a50772c0dcad34bcb0d&id=kb_article_view&sysparm_rank=1&sysparm_tsqueryId=61d3f0df8306ae14396947426daad349

    https://gateway.rws.com/csm?id=kb_article_view&sys_kb_id=c5ca2aa41bcb9a50772c0dcad34bcbe7

    I also got other errors

    This XML file does not appear to have any style information associated with it. The document tree is shown below.
    <SDLErrorDetails time="6/15/2025 9:23:11 AM">
    <ErrorMessage>Key not found: 'xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx' Parameter name: key</ErrorMessage>
    <Exception>
    <Type>System.ArgumentException, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089</Type>
    <ParamName>key</ParamName>
    <HelpLink/>
    <Source>Infragistics4.Shared.v22.2</Source>
    <HResult>-2147024809</HResult>
    <StackTrace>
    <![CDATA[ at Infragistics.Shared.KeyedSubObjectsCollectionBase.GetItem(String key) at Infragistics.Win.UltraWinTabControl.UltraTabsCollection.get_Item(String key) at Sdl.Platform.UI.DockingViewContentControl.SetActiveViewPart(IViewPartReference viewPartReference) at Sdl.Desktop.Platform.AbstractDockingView.set_ActiveViewPart(IViewPartReference value) at Sdl.TranslationStudio.Editor.EditorService.FocusActiveDocument() at Sdl.TranslationStudio.Editor.EditorService.OpenImpl(IDocumentDescriptor[] descriptors, IAbstractEditor[] editors, IEditorConfiguration[] configurations) at Sdl.TranslationStudio.Editor.EditorService.OpenTranslatableFiles(ITranslatableFile[] translatableFiles, WorkflowStage[] stages) at Sdl.TranslationStudio.Common.Files.TranslatableFileOpener.OpenTranslatableFiles(IEditorService service, IList`1 files, Nullable`1 workflowStage) at Sdl.TranslationStudio.Common.Files.FileListControl.OpenFilesInEditor(List`1 filesToOpenInEditor, Boolean controlKeyPressed, ITranslatableFileOpener translatableFileOpener) at Sdl.TranslationStudio.Common.Files.FileListControl.OpenFiles(IStudioWindow window, IProjectManagementService projectManagementService, Boolean controlKeyPressed, ITranslatableTasksHandler tasksHandler, IEventAggregator aggregator, IOpenFilesValidator openFileValidator, IManualTasksSelector manaualTasksSelector, ITranslatableFileOpener translatableFileOpener) at Sdl.TranslationStudio.Common.Files.FileListControl.HandleDefaultAction(Object sender, EventArgs e) at Sdl.TranslationStudio.Common.Files.FileListControl.ListDefaultAction(Object sender, EventArgs e) at Sdl.Platform.UI.DataListControl.DataList.OnDefaultAction(EventArgs e) at Sdl.Platform.UI.DataListControl.DataList.BodyControl.OnDoubleClick(EventArgs e) at System.Windows.Forms.Control.WmMouseUp(Message& m, MouseButtons button, Int32 clicks) at System.Windows.Forms.Control.WndProc(Message& m) at System.Windows.Forms.ScrollableControl.WndProc(Message& m) at System.Windows.Forms.ContainerControl.WndProc(Message& m) at System.Windows.Forms.UserControl.WndProc(Message& m) at System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m) at System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m) at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam) ]]>
    </StackTrace>
    </Exception>
    <Environment>
    <ProductName>Trados Studio</ProductName>
    <ProductVersion>Studio17</ProductVersion>
    <EntryAssemblyFileVersion>17.2.12.19268</EntryAssemblyFileVersion>
    <OperatingSystem>Microsoft Windows 11 Home</OperatingSystem>
    <ServicePack>NULL</ServicePack>
    <OperatingSystemLanguage>1033</OperatingSystemLanguage>
    <CodePage>1252</CodePage>
    <LoggedOnUser>JRM\jrmod</LoggedOnUser>
    <DotNetFrameWork>4.0.30319.42000</DotNetFrameWork>
    <ComputerName>JRM</ComputerName>
    <ConnectedToNetwork>True</ConnectedToNetwork>
    <PhysicalMemory>16086964 MB</PhysicalMemory>
    </Environment>
    </SDLErrorDetails>
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