Trados Studio 2024 won't open, what can I do?

Question

I recently installed Trados Studio 2024 Freelance with Wondows 11 Home on my laptop. It has worked fine til today, but now I can't open it. The initial window comes up and it runs through several steps but after 'Executing start up extensions..' it closes and the programme doesn't start. I have tried restarting the computer, reparing Trados following the instructions on the RWS website, I have added it to Windows Defender's exclusion list, as per instructions with a person on the RWS chat. And I have tried finding solutions in the forums but nothing works. 
 I am very worried as I am in the middle of a project that is to hand in on Thursday and I can't access it. I have missed the whole afternoon today trying to fix the problem. 
 If I uninstall the programme and then download it again, will I lose the current project? 
 Thanks you for any help you can give me.

Elisa Maxim · Accepted Answer

Hi Aubeline Brandamir Łukasz Mrzygłód Agnieszka Pieniazek-Siekierska MarEug 
 Please try a reset of your Trados settings according to Workaround 2 at this link https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0039395 
 In addition you could also try this https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0039270 
 An alternative solution if you do not want/do not feel confortable resetting, could be to delete "LanguageCloudMachineTranslation.bin" from C:\Users\%Username%\AppData\Roaming\Trados\Trados Studio\Studio18 
 If none of these help, then please create separate posts so that we can submit a case for you. 
 The technical team is looking into this but right now it's a bit early to say if it's a general issue. 
 Kind regards,

Paul · Answer

This thread already has the correct answer and it has been marked as a verified response. The issue was a temporary problem that was resolved yesterday by our technical teams. 
 The content in this thread shows how easy it is to conflate a problem with posts about non-related issues, that even though they are valid questions users need assistance with, they just confuse this thread and make it very difficult for anyone to find the resolution they are looking for. 
 So this thread is now locked, and if you have a problem you think is related please create a new thread and provide as much information as you can to explain the problem, and what you have tried so far to resolve it.

Jesús Prieto · Answer

Christine van Emden 
 Try a reset (workaround #2): Repairing your installation of Trados Studio 
 Christine van Emden said: If I uninstall the programme and then download it again, will I lose the current project? 
 No, you won&rsquo;t lose any projects (you&rsquo;ll just need to add the projects).

Sorin Perta · Answer

Christine van Emden We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0015853.

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Trados Studio 2024 won't open, what can I do?

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