Hello,
I'm frequently encountering an issue where a large portion of my pre-translated documents show segment status as "Not translated", despite sharing the same project settings as similar files that pre-translate correctly. Both files show high translation progress in the project folder, and there seems to be no directe correlation with their size or word number. Based on my testing, the problem does not seem related to project settings.
I came across a forum post suggesting this could be caused by a timeout, but the information was limited. Manually clicking each segment does update the status (to NMT or fuzzy matches), but this process is very time-consuming.
Context:
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I primarily work with .idml InDesign files, translating from French to English.
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I use a translation memory and the OpenAI provider.
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I experienced similar behavior in Trados Studio 2021 with DeepL, not only with .idml files but also with large Excel files.
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Occasionally, I receive an error at the end of the pre-translation process, but it's not consistent.
Questions:
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How can I resolve or prevent this issue in the future?
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Is there a way to batch-update "Not translated" segments to get translation results, instead of manually selecting each one?
Please see the attached screenshots for reference to a project with two similar files, one filly pre-translated, the other with only empty segments. Thank you for your assistance.
Best regards,
