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An error occurred extracting the package. Cannot find central directory

Hello, I am using Studio 2017 for a while and our translator have been using studio 2019, this has been working well until last week when we sent new package to the translator they started getting this error "An error occurred extracting the package. Cannot find central directory", I was able to successfully import the package on a fresh 2027 studio machine but not on 2019 version. Any idea on this issue?

Error message in Trados Studio stating 'An error occurred extracting the package. Cannot find central directory' with detailed stack trace and error information displayed.

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[edited by: RWS Community AI at 11:17 PM (GMT 1) on 4 Jul 2025]

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An error occurred extracting the package. Cannot find central directory Hello, I am using Studio 2017 for a while and our translator have been using studio 2019, this has been working well until last week when we sent new package to the translator they started getting this error "An error occurred extracting the package. Cannot find central directory", I was able to successfully import the package on a fresh 2027 studio machine but not on 2019 version. Any idea on this issue? https://community.rws.com/cfs-file/__key/communityserver-discussions-components-files/90/pastedimage1751552429219v1.png
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