Project creation: add new client

Question

Hello, 
 I'm unable to add new clients/edit existing ones when creating a new project. I can enter the client's name and e-mail but the OK button to validate is grayed out. The Trados version I'm using is: Trados Studio 2022 - 17.0.3.11695. Any advice how to fix this? 
 Thanks 
 Aur&eacute;lie

RWS Community AI · Accepted Answer

Probability score: 0.7 
 Question improvement suggestion: Provide more details about any error messages or specific behaviors observed when trying to add or edit clients. 
 In the meantime, based on the information you have provided, here is a suggested answer to your question: 
 Hello Aurélie, 
 It sounds like you're experiencing an issue with adding or editing clients in Trados Studio 2022. Here are some steps you can take to troubleshoot this problem: 
 **Step 1:** Ensure that you are using the correct version of Trados Studio. You mentioned you are on version 17.0.3.11695, which is good. 
 **Step 2:** Check if there are any plugins installed that might be causing conflicts. You can try removing all installed plugins and then restarting Trados Studio. 
 **Step 3:** Perform a full reset of Trados Studio. You can follow the instructions provided in the knowledge base article [here]( gateway.sdl.com/.../communityknowledge . 
 **Step 4:** After resetting, try to create a new project again and see if the OK button is still grayed out when you enter the client's name and email. 
 **Step 5:** If the issue persists, check if there are any user permissions or settings that might be affecting your ability to add clients. 
 If none of these steps resolve the issue, please provide any additional details about error messages or specific behaviors you observe, as this will help in diagnosing the problem further. 
 I hope this answer addressed your question. If not, please reject the answer, add the question improvement suggestion information, and click the RWS Community AI checkbox on the right to try again. 
 RWS Community AI

Gérard LAMBERT · Answer

Hello Aurélie Machut (AurélieMachut), 
 I am not a Studio expert, so my first piece of advice would be: update your Studio 2022 (You have not done it for ages!), I believe that the last, current version is 17.2.12. And then see whether your issue is still around. 
 Cordialement . 
 G&eacute;rard

Gérard LAMBERT · Answer

Re-bonjour Aurélie Machut 
 Nous nous sommes mal compris: passer de Studio 2022 17.0.3.&agrave; Studio 2022 17.2.12 ne co&ucirc;te rien ! 
 Cordialement. 
 G&eacute;rard

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Project creation: add new client