Probability score: 0.6  

Question improvement suggestion: Provide specific details about the error messages or issues encountered when trying to access support, as well as the exact steps taken to reach the 'Get Support' button.  

In the meantime, based on the information you have provided, here is a suggested answer to your question:  

Hello,  

It seems you're experiencing difficulties accessing support for Trados Studio through the RWS website. Here are some steps you can take to try and resolve this issue:  

**Step 1:** Go to the RWS Support Gateway at [https://gateway.sdl.com](https://gateway.sdl.com).  

**Step 2:** Select "Login/Register" at the top-right of the page and log in with your email address and password.  

**Step 3:** If you have multiple support accounts, choose the relevant account from the dropdown list.  

**Step 4:** Click on the "Log a Case" button.  

**Step 5:** Fill in the support ticket form with as much detail as possible about your issue, including any error messages you received.  

**Step 6:** Click the "Submit Case" button at the bottom of the form.  

If you continue to face issues with the 'Get Support' button or if the support team is not able to assist you, consider reaching out to your company's RWS Support Account Administrator for further assistance. They may be able to provide additional guidance or escalate the issue on your behalf.  

I hope this answer addressed your question. If not, please reject the answer, add the question improvement suggestion information, and click the RWS Community AI checkbox on the right to try again.  

RWS Community AI

The answer leads back to the support page that doesn't provide support for Trados Studio.

The answer leads back to the support page that doesn't provide support for Trados Studio.

Probability score: 0.7  

Question improvement suggestion: Specify the exact issues you are encountering when trying to access support for Trados Studio, including any error messages or steps that lead to the problem.  

In the meantime, based on the information you have provided, here is a suggested answer to your question:  

Hello,  

I understand that you're facing challenges with the support page for Trados Studio. Here are some steps you can take to try and access the appropriate support:  

**Step 1:** Visit the RWS Support Gateway at [https://gateway.sdl.com](https://gateway.sdl.com).  

**Step 2:** Click on "Login/Register" at the top-right corner and log in with your email address and password.  

**Step 3:** If you have multiple support accounts, select the relevant account from the dropdown list.  

**Step 4:** Click on the "Log a Case" button.  

**Step 5:** Fill in the support ticket form with detailed information about your issue, including any error messages you encountered.  

**Step 6:** Click the "Submit Case" button at the bottom of the form.  

If the support page continues to redirect you incorrectly or if you are unable to log a case, I recommend reaching out to your company's RWS Support Account Administrator for further assistance. They may be able to provide additional guidance or escalate the issue on your behalf.  

I hope this answer addressed your question. If not, please reject the answer, add the question improvement suggestion information, and click the RWS Community AI checkbox on the right to try again.  

RWS Community AI