Probability score: 0.7  

Question improvement suggestion: Provide the exact version of Trados Studio you are using, as well as any recent changes made to your system or software.  

In the meantime, based on the information you have provided, here is a suggested answer to your question:  

Hello Robert,  

It sounds like you're experiencing a frustrating issue with your XLIFF files disappearing from the Files view in Trados Studio. Let's go through some steps to help you resolve this:  

**Step 1:** **Restart Trados Studio**  

- Save your current progress and close Trados Studio completely.  

- Reopen Trados Studio to see if the files reappear. This can often resolve temporary glitches.  

**Step 2:** **Check Project File**  

- Ensure that the project file (.sdlproj) is not corrupted. If you receive the error message "Error processing command line arguments," it may indicate a problem with the project file itself.  

**Step 3:** **Recreate the Project**  

- If the issue persists, consider recreating the project:  

 1. Go to the Projects view and create a new local project.  

 2. Use the same source file as in the original project.  

 3. Add the translation memory (TM) used in the original project during the Translation Resources step.  

 4. Click Finish to create the project.  

 5. During the batch task pre-translate step, the saved segments in the TM will be used to translate the original source file.  

**Step 4:** **Antivirus/Firewall Settings**  

- To prevent future occurrences, add file extension exceptions for the following to your antivirus/firewall list:  

 - *.sdlppx  

 - *.sdlproj  

 - *.sdlrpx  

 - *.sdlxliff  

**Step 5:** **Check for Updates**  

- Ensure that you are using the latest version of Trados Studio. Sometimes, updates can resolve underlying issues.  

If you follow these steps and still encounter issues, please provide the exact version of Trados Studio you are using and any recent changes made to your system or software. This information will help in diagnosing the problem further.  

I hope this answer addressed your question. If not, please reject the answer, add the question improvement suggestion information, and click the RWS Community AI checkbox on the right to try again.  

RWS Community AI

Robert Calkin 

Just making sure you realise that if you do not reject the answer from the AI then it looks as though your problem is solved and nobody else will assist.  Just checking!

Hi Paul, 

Thank you very much for letting me know. 

I have now sorted the problem by working from Friday's backup. 

At this stage, I'm not sure how reliable the AI technology is so please can you advise. I tend to prefer liaising with Support.

Thanks again for your help. 

Best wishes,

Rob

Hi Paul, 

Thank you very much for letting me know. 

I have now sorted the problem by working from Friday's backup. 

At this stage, I'm not sure how reliable the AI technology is so please can you advise. I tend to prefer liaising with Support.

Thanks again for your help. 

Best wishes,

Rob

Robert Calkin 

Robert Calkin said:

At this stage, I'm not sure how reliable the AI technology is so please can you advise. I tend to prefer liaising with Support.

In that case you should consider a support contract unless you have one already... in which case log a case.  This forum offers support from people willing to assist, but it's not technical support.  I am not a support engineer.

On the AI reliability... it's not bad.  Which of the suggestions have you attempted to try already?  It's a bit hard to give the correct answer every time because it can literally only respond to what you tell it... no mind reading capabilities that our support teams do have ;-)

Have you tried searching the KB?  I put your message in there and the answer is remarkably like the AI:

https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0036858

Robert Calkin said:

If I click on it in File Explorer,

What happens when you try to open the project by selecting the sdlproj using Open Project in Trados Studio?

Where is your project stored?  Is it on a OneDrive path for example where the files might not actually be there... you might only have a footprint because OneDrive moved them to the cloud for example.

Hi Paul,

I have always had a Level 2 S&M Contract so yes I'm normally used to logging a case with Support as necessary rather than approaching the Community as I opted to do at the weekend.

I guess it is academic now having resolved the issue but when using Open Project in Trados Studio, it produced an error message. I always store all my projects on the hard drive rather than OneDrive

I'll see if I have any further problems during the week and log a case with Support if necessary. 

Thank you very much for your advice on the AI aspect and as ever for all your help. 

Best wishes, 

Rob

Robert Calkin 

Just a thought on this:

Robert Calkin said:

I always store all my projects on the hard drive rather than OneDrive

You can, of course, store your projects on your hard drive.  However, many users don’t realise that Windows increasingly defaults to saving files under the OneDrive path... even though it appears to be on your hard drive.  I'm sure you already know this, but sometimes it's good to explain again as others can benefit from this when they have unexpected problems resulting from an interaction with OneDrive.

For example, when Studio creates a new project, it might be saved in a location like this:

c:\Users\pfilkin\OneDrive - RWS\Documents\Studio 2024\Projects\

This folder is on your hard drive, but it’s managed by OneDrive.  By default, Windows may silently move files to the cloud to free up local storage.  You’ll still see what looks like the file in File Explorer, but it may actually be a placeholder.  When you open the file, Windows will fetch the real file from OneDrive.

This tends to work well with Microsoft Office files, as Office applications are tightly integrated with OneDrive and can transparently handle downloading files on demand.  However, other software... like Trados Studio or many non-Microsoft applications... expects files to be available instantly and locally.  These applications don’t have the same hooks into OneDrive’s file availability system, so if the file hasn’t been downloaded yet, or if the download fails or takes too long, the application may report an error or behave unpredictably.

This isn’t necessarily a fault with the software... it’s a reflection of how OneDrive’s “Files On-Demand” feature works, and the fact that many desktop applications are built on the assumption that local files are truly local.

If your priority is security, it’s worth considering that Trados Cloud is available to all users with a Trados licence... so you already have it.  This offers a more robust and purpose-built environment for managing projects securely in the cloud, with versioning, access control, and collaboration features that go far beyond what OneDrive provides for traditional desktop workflows.

Just saying ;-)