Last update for Trados Studio 2024 SR1 (18.1.2.6370)

The new update for Trados Studio 2024 SR1 (18.1.2.6370) doesn't work at all (won't even start). How can I revert to the previous version?

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    The issue you are currently facing is most likely caused by a set of corrupt user settings which prevent Studio to start; the fact that you're seeing the same problem after reverting to the previous version also points to that root cause.

    Can you please navigate to this location on your machine:

    C:\Users\%username%\AppData\Roaming\Trados\Trados Studio
    (if you copy this above-mentioned path in Windows Explorer it should take you to that location)

    and rename the "Studio" and "18" folders found there to "Studio _ old" and "18 _ old"

    If this doesn't do the trick, navigate to the "Documents" folder on your machine and rename the "Studio 2024" folder found there to "Studio 2024 _ old".

    I have also raised a Support Case on your behalf if the resolutions I provided here do not work \ Support Case Id : CS0020655.

    If you've managed to resolve the issue though, please let us know so we can close the Case from our end; otherwise one of our Engineers will reach out to you.

    Best Regards,
    Vlad 

    Vlad Bondor | Senior Technical Support Manager | RWS

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Reply
  •   
    The issue you are currently facing is most likely caused by a set of corrupt user settings which prevent Studio to start; the fact that you're seeing the same problem after reverting to the previous version also points to that root cause.

    Can you please navigate to this location on your machine:

    C:\Users\%username%\AppData\Roaming\Trados\Trados Studio
    (if you copy this above-mentioned path in Windows Explorer it should take you to that location)

    and rename the "Studio" and "18" folders found there to "Studio _ old" and "18 _ old"

    If this doesn't do the trick, navigate to the "Documents" folder on your machine and rename the "Studio 2024" folder found there to "Studio 2024 _ old".

    I have also raised a Support Case on your behalf if the resolutions I provided here do not work \ Support Case Id : CS0020655.

    If you've managed to resolve the issue though, please let us know so we can close the Case from our end; otherwise one of our Engineers will reach out to you.

    Best Regards,
    Vlad 

    Vlad Bondor | Senior Technical Support Manager | RWS

    emoji
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