The new update for Trados Studio 2024 SR1 (18.1.2.6370) doesn't work at all (won't even start). How can I revert to the previous version?

The new update for Trados Studio 2024 SR1 (18.1.2.6370) doesn't work at all (won't even start). How can I revert to the previous version?
Jacques Bédard
The issue you are currently facing is most likely caused by a set of corrupt user settings which prevent Studio to start; the fact that you're seeing the same problem after reverting to the previous version also points to that root cause.
Can you please navigate to this location on your machine:
C:\Users\%username%\AppData\Roaming\Trados\Trados Studio
(if you copy this above-mentioned path in Windows Explorer it should take you to that location)
and rename the "Studio" and "18" folders found there to "Studio _ old" and "18 _ old"
If this doesn't do the trick, navigate to the "Documents" folder on your machine and rename the "Studio 2024" folder found there to "Studio 2024 _ old".
I have also raised a Support Case on your behalf if the resolutions I provided here do not work \ Support Case Id : CS0020655.
If you've managed to resolve the issue though, please let us know so we can close the Case from our end; otherwise one of our Engineers will reach out to you.
Best Regards,
Vlad
Vlad Bondor | Senior Technical Support Manager | RWS
Jacques Bédard
The issue you are currently facing is most likely caused by a set of corrupt user settings which prevent Studio to start; the fact that you're seeing the same problem after reverting to the previous version also points to that root cause.
Can you please navigate to this location on your machine:
C:\Users\%username%\AppData\Roaming\Trados\Trados Studio
(if you copy this above-mentioned path in Windows Explorer it should take you to that location)
and rename the "Studio" and "18" folders found there to "Studio _ old" and "18 _ old"
If this doesn't do the trick, navigate to the "Documents" folder on your machine and rename the "Studio 2024" folder found there to "Studio 2024 _ old".
I have also raised a Support Case on your behalf if the resolutions I provided here do not work \ Support Case Id : CS0020655.
If you've managed to resolve the issue though, please let us know so we can close the Case from our end; otherwise one of our Engineers will reach out to you.
Best Regards,
Vlad
Vlad Bondor | Senior Technical Support Manager | RWS