New Trados 2024 SR1 - automatically changing Groupshare project names (locally, not on the server)

I have recently installed the new SR1 18.1.2.6370 upgrade and I immediately started having major issues.

All my server project names (on Groupshare 2017, which up until the update worked like a charm) suddently started... changing locally on my machine. When I download a server project from my server, it appears on my project list normally (initally). But then, after a second or two, it changes - and takes the name of the first server project on my list. If I have 20 server projects, all have identical names now.

To reiterate - when I download a server project, initially everything is just fine. The problems appears only after a few seconds. No matter if I download projects or if I create them myself - after a second or two of being on the list, all server projects change names. This happens for both my personal GS 2017 server and Groupshares from my clients (they use newer GS versions). This also happens if I manually change project names - after a second from the change they revert to the erroneously-assumed name, too. This means I cannot change the name of any server project at all.

This does not seem to affect local projects for some reason - those work normally. Until I publish them to the server - at which point they do change their names after a second or two, too.

I tried reinstalling Studio, I tried uninstalling and manually installing it again. For some reason SR1 stopped working as a Groupshare compatible tool for me. Has anyone else experienced this? Is there a workaround for this?

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Parents
  • Probability score: 0.6  

    Question improvement suggestion: Provide specific error messages or codes if available, and mention the operating system and version you are using.  

    In the meantime, based on the information you have provided, here is a suggested answer to your question:  

    Hello,  

    It sounds like you're experiencing a frustrating issue with Trados Studio 2024 SR1 and GroupShare project names. Here are some steps you can take to troubleshoot and potentially resolve the problem:  

    **Step 1:** **Clear Cache and Restart**  

    - Clear your browser cache if you're accessing GroupShare through a web interface.  

    - Restart Trados Studio after clearing the cache.  

    **Step 2:** **Reset Server Connection**  

    - Go to `File -> Setup -> Servers` in Trados Studio.  

    - Remove the existing server connection and then re-establish it.  

    **Step 3:** **Check for Updates**  

    - Ensure that both your Trados Studio and GroupShare are updated to the latest versions. Compatibility issues can arise if one is outdated.  

    **Step 4:** **Repair Installation**  

    - If the issue persists, consider performing a repair installation of Trados Studio. You can do this through the Control Panel by selecting Trados Studio and choosing the Repair option.  

    **Step 5:** **Rename Configuration Files**  

    - Navigate to the following directory:  

     `C:\Users\[YourUsername]\AppData\Roaming\SDL\SDL Trados Studio\Studio16`  

    - Rename the `User Settings.xml`, `Plugincache.xml`, and `Base Settings.xml` files. This will reset your settings and may resolve the issue.  

    **Step 6:** **Test with a New Project**  

    - Try creating a new project from scratch to see if the issue is specific to existing projects.  

    If none of these steps resolve the issue, please provide any specific error messages you encounter, as well as your operating system and version, so we can further assist you.  

    I hope this answer addressed your question. If not, please reject the answer, add the question improvement suggestion information, and click the RWS Community AI checkbox on the right to try again.  

    RWS Community AI

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Reply
  • Probability score: 0.6  

    Question improvement suggestion: Provide specific error messages or codes if available, and mention the operating system and version you are using.  

    In the meantime, based on the information you have provided, here is a suggested answer to your question:  

    Hello,  

    It sounds like you're experiencing a frustrating issue with Trados Studio 2024 SR1 and GroupShare project names. Here are some steps you can take to troubleshoot and potentially resolve the problem:  

    **Step 1:** **Clear Cache and Restart**  

    - Clear your browser cache if you're accessing GroupShare through a web interface.  

    - Restart Trados Studio after clearing the cache.  

    **Step 2:** **Reset Server Connection**  

    - Go to `File -> Setup -> Servers` in Trados Studio.  

    - Remove the existing server connection and then re-establish it.  

    **Step 3:** **Check for Updates**  

    - Ensure that both your Trados Studio and GroupShare are updated to the latest versions. Compatibility issues can arise if one is outdated.  

    **Step 4:** **Repair Installation**  

    - If the issue persists, consider performing a repair installation of Trados Studio. You can do this through the Control Panel by selecting Trados Studio and choosing the Repair option.  

    **Step 5:** **Rename Configuration Files**  

    - Navigate to the following directory:  

     `C:\Users\[YourUsername]\AppData\Roaming\SDL\SDL Trados Studio\Studio16`  

    - Rename the `User Settings.xml`, `Plugincache.xml`, and `Base Settings.xml` files. This will reset your settings and may resolve the issue.  

    **Step 6:** **Test with a New Project**  

    - Try creating a new project from scratch to see if the issue is specific to existing projects.  

    If none of these steps resolve the issue, please provide any specific error messages you encounter, as well as your operating system and version, so we can further assist you.  

    I hope this answer addressed your question. If not, please reject the answer, add the question improvement suggestion information, and click the RWS Community AI checkbox on the right to try again.  

    RWS Community AI

    emoji
Children
  • None of the proposed solutions work. 5 out of 6 of the suggested steps do not even apply to this case. Bad AI-generated answers.

    emoji
  • Probability score: 0.7  

    Question improvement suggestion: Specify the exact steps you have already taken to troubleshoot the issue, including any error messages or unusual behavior observed.  

    In the meantime, based on the information you have provided, here is a suggested answer to your question:  

    Hello,  

    I understand that you're still facing issues with the GroupShare project names in Trados Studio 2024 SR1, and I appreciate your patience. Let's explore some additional troubleshooting steps that may help resolve the problem:  

    **Step 1:** **Verify Server Connection**  

    - Ensure that the server connection is correctly set up. Go to `File -> Setup -> Servers` and confirm that the connection details are accurate. If necessary, remove and re-add the server connection.  

    **Step 2:** **Check for Conflicting Software**  

    - Sometimes, other software or plugins can interfere with Trados Studio. Ensure that there are no conflicting applications running that might affect the GroupShare functionality.  

    **Step 3:** **Review User Permissions**  

    - Check if your user account has the necessary permissions on the GroupShare server. Sometimes, permission issues can lead to unexpected behavior.  

    **Step 4:** **Test on Another Machine**  

    - If possible, try accessing the same GroupShare projects from a different machine. This can help determine if the issue is specific to your installation or a broader problem.  

    **Step 5:** **Reinstall Trados Studio**  

    - As a last resort, consider completely uninstalling Trados Studio, ensuring all related files are removed, and then reinstalling it. This can sometimes resolve persistent issues.  

    If these steps do not resolve the issue, please provide any specific error messages you encounter or any unusual behavior you observe, as this information can be crucial for further troubleshooting.  

    I hope this answer addressed your question. If not, please reject the answer, add the question improvement suggestion information, and click the RWS Community AI checkbox on the right to try again.  

    RWS Community AI

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