Probability score: 0.6  

Question improvement suggestion: Provide the exact version of Trados Studio you are using and any specific steps you have already taken to troubleshoot the issue.  

In the meantime, based on the information you have provided, here is a suggested answer to your question:  

Hello,  

It sounds like you're experiencing a frustrating issue with Trados Studio. Here are some steps you can take to try and resolve the "Unexpected exception when initializing view part Fragment Matches" error:  

**Step 1:** Close Trados Studio completely.  

**Step 2:** Clear temporary files:  

- Press the Windows key + R to open the Run dialog.  

- Type `%temp%` and press Enter.  

- Delete all files and folders in the Temp directory if possible.  

**Step 3:** Reset Trados Studio settings:  

- Navigate to the following directory based on your version:  

 - For Trados Studio 2022: `C:\Users\%USERNAME%\AppData\Roaming\SDL\SDL Trados Studio\17`  

 - For Trados Studio 2021: `C:\Users\%USERNAME%\AppData\Roaming\SDL\SDL Trados Studio\16`  

- Rename the `SDL Trados Studio` folder to `SDL Trados Studio_old`.  

**Step 4:** Run a repair installation:  

- Go to Control Panel > Programs > Programs and Features.  

- Find Trados Studio in the list, select it, and click on "Repair."  

**Step 5:** Check for updates:  

- Ensure that your version of Trados Studio is up to date. You can check for updates within the application.  

If the issue persists after trying these steps, it may be necessary to consider reinstalling Trados Studio or checking for any specific plugins that could be causing the conflict.  

I hope this answer addressed your question. If not, please reject the answer, add the question improvement suggestion information, and click the RWS Community AI checkbox on the right to try again.  

RWS Community AI

Jean-Noel Le Bras We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0022060.

Hi Ana, it's been 3 weeks now and I still did not hear from support...

HiJean-Noel Le Bras 

I checked internally with our technical team, and my colleague Virgil reached out to you by email on the 25th and 27th regarding this issue, but we haven’t received a response. I will raise a new ticket, but please ensure you check all folders in your email over the next two days.

Thank you! Kind regards,

Jean-Noel Le Bras We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0024706.