"Failed to add window command bar exceptions" error message prevents Studio from opening

Question

"Failed to add window command bar exceptions" error message prevents Studio from opening. I have tried everything: repair, uninstalling, reinstalling, article 6625 from the KB (since I also got the Message Type Initializer 'xxx' threw an exception. Nothing Works!! I really need to use Trados ASAP - I have a huge work load waiting!! Currently using 2015 Version. This happened when I started translating a Project received in a package - Studio shut down, and I have simply not been able to open it after that. It starts the loading, but instead of opening, it gives me this Message. PLEASE HELP ME!! Thanks :)

Paul · Accepted Answer

If this happens to Studio 2014 as well perhaps worth trying something a little more drastic. Can you try renaming this folder and restart: 
 
c:\Users\[USERNAME]\AppData\Roaming\SDL\ 
 
This makes changes that affect both versions but the products should still restart. 
 
Regards 
 
Paul

Paul · Answer

Hi Ellen, 
 
You may have to do a Studio reset and it might help. Rename this folder (just add _old to the end or something, it's not important what you rename it to) and restart Studio: 
 
c:\Users\[USERNAME]\AppData\Roaming\SDL\SDL Trados Studio\12.0.0.0\ 
 
Regards 
 
Paul

Paul · Answer

Hi Ellen, 
 
ok - can you try renaming the projects.xml file as well? You'll find this here: 
 
c:\Users\[USERNAME]\Documents\Studio 2015\Projects\projects.xml 
 
This will remove all the projects from your list in Studio (won't delete them, just removes them from the list). If Studio starts you can add the projects back again one at a time by Opening Project (Ctrl+O in Projects View) and selecting the sdlproj file for each project in your Studio Projects folder. 
 
If the same problem happens when you open the package project then you probably have two choices I think: 
 
1. Open the package again and pretranslate from your TM to get back to where you were, or 
2. Open the sdlxliff files in the project separately and send them back to your client separately when done 
 
Perhaps this will help? 
 
Regards 
 
Paul

Paul · Answer

If it still won't restart after that can you uninstall both products, and MultiTerm, and then manually delete these: 
 
c:\Users\[USERNAME]\AppData\Roaming\SDL\ 
 
c:\Users\[USERNAME]\AppData\Local\SDL\ 
 
c:\Program Files (x86)\SDL\ 
 
c:\Users\[USERNAME]\Documents\Studio 2015\Project Templates\ 
 
c:\Users\[USERNAME]\Documents\Studio 2015\Plugin.Bookmarks.xml 
 
c:\Users\[USERNAME]\Documents\Studio 2015\Plugin.Symbols.xml 
 
c:\Users\[USERNAME]\Documents\Studio 2015\Projects\projects.xml 
 
I think that will clear out anything that may be left and associated with the application. 
 
Then reinstall Studio 2015 and try again. Note that you probably won't be able to use Studio 2014 again after this unless you have a separate license for that. 
 
I hope this helps! 
 
Paul

Ellen Redford · Answer

Hi Paul, this solution WORKED!!! Thanks a lot! I really appreciate your help - and wish you a VERY MERRY CHRISTMAS!!! 
Best regards, 
Ellen

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"Failed to add window command bar exceptions" error message prevents Studio from opening

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