Term recognition not working (Trados Studio 2024)

We've had on-and-off problems for months with the term recognition in Trados Studio. We honestly thought there would be an improvement with the most recent version... Here is some info/context:

  • We are a small team of three people
  • We have recently upgraded our three licences to the 2024 SR1 version (Trados and Multiterm).
  • Our termbase is file-based, not on a cloud.
  • We do not share our termbase (each one of us has a local copy).
  • Our language pair is English CA -> French CA.
  • Sometimes the term recognition works perfectly; other times it works partially (some terms appear while others don't); sometimes it just doesn't work at all.
  • The term search always works, though.
  • Currently, one user has no problem, while the other two don't get any term results in the term recognition window
  • The project and file type have no impact (the problem persists when we try various scenarios).
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