Corinne Durand 

Please reset the user profile. Go to File -> Setup -> User profiles and reset the user profile. When asked to backup the profile, use a decent location and a meaningful name. After that restart Studio. When Studio starts next time, reset window layout. With the file opened in Editor go to View and select the option "Reset window layout". This should help. Now you can adapt the font sizes.

Thank you Jerzy Czopik Jerzy, the possible options are

Change user profile 

Reset user settings 

Which one would I go for?

Thank you!

Corinne Durand 

Reset user settings. This should remove all errors possibly present in the profile now.

Thank you Jerzy Czopik I have now tried that, but it has made no difference, the Source and Target are still different sizes as before (the most annoying thing to my brain is that) and the "Reset Window Layout" has not made a difference (I had tried that before too, although had not mentioned it in my post). 

Should I try uninstall and reinstall Studio? I am at the start of this project and this is only my second one on this computer. It could be the easiest option?

HiCorinne Durand 

Uninstalling the program will not resolve the issue.

A reset might help you with this.  To do this just close Trados Studio 2019 and then delete these folders:

%appdata%\Trados\Trados Studio\Studio15\

%appdata%\Trados\Trados Studio\15\

You will lose your plugins, and also your settings, but your projects and other resources will remain untouched. Putting the plugins back is trivial via the integrated appstore.

If you can't find these folders then you need to unhide your hidden files/folders:

www.howtogeek.com/.../

Then restart Trados Studio and see if that helped.

Kind regards,

HiCorinne Durand 

Uninstalling the program will not resolve the issue.

A reset might help you with this.  To do this just close Trados Studio 2019 and then delete these folders:

%appdata%\Trados\Trados Studio\Studio15\

%appdata%\Trados\Trados Studio\15\

You will lose your plugins, and also your settings, but your projects and other resources will remain untouched. Putting the plugins back is trivial via the integrated appstore.

If you can't find these folders then you need to unhide your hidden files/folders:

www.howtogeek.com/.../

Then restart Trados Studio and see if that helped.

Kind regards,

Thank you Ana Sabo , I will try that now.

OkayAna Sabo , I have deleted these folders and reopened Studio, Reset Layout and tries again to adjust size, and it has made no difference...

However, it seems that it is only the target segments that I have confirmed/already committed to the TM which are affected by the size difference to the Source, the new segments are the same size as the source, so I will get on with it and adjust size if the output font is affected.

On a different note, I am unsure why the system thinks I am on a trial version when it seems like I have activated this licence on this computer 3 days ago (I am sure I deactivated the one on the damaged computer by following the process in my account) but it is unrecognized when I open Studio. I would take any suggestions on this issue too!

Thank you in anticipation,

Corinne

Corinne Durand 

From what I read here, it seems you are showing formatting and no tags. In this case font substitution is used. Your source document has been created with a font not present on your system. So Trados replaces the unavailable font by another font according to what MS Windows thinks. This font may however not fit the target, so there will be another font for showing target used. You can have exactly the same font in source and target, when you go to File -> Options -> Editor and chose "show all tags but do not show formatting" in "Formatting display style". 

Or did you remove any tags from the target which were present in source?

Hi Jerzy Czopik I did not remove any tags and the font is Helvetica Neue Text, indeed maybe not the most common. The thing is when I started working on the document, there was no such issue, it is only when I tried to reduce the display font and messed around with the Font increase/Decrease and the Ctrl - that the problem appeared...and only on what the TM already had saved... Consecutive segments are unaffected (apart from the ones auto populated).

Corinne Durand 

This is indeed strange. Usually the reset of Studio should help. However, your product is older and I do not remember the correct way to do that. Sorry.

Jerzy Czopik I have just realised, as I am trying to Save the work, that Studio installed in OneDrive (the bain of my life, I want it reoved from my computer as I want to save locally and it keeps acting as the default location of all files!!!)> I had not realised that was the case. Do you know whether I can change the location of the whole programme or whether I should reinstall it on my local drive? I cannot save the work I have been doing today (getting message error when trying to save from Editor) but I can probably save the TM and reimport...at the very least. Sorry to be a persistent error magnet today!

Corinne Durand 

A program cannot be installed on OneDrive, only data is there. If you store your projects, use something else than the Documents folder in your computer. The best way is to have a separate drive for work files. I would strongly advise to put ALL working stuff on drive D:\ in a decent folder structure. Using the Documents folder on a Windows 11 computer means putting all work in OneDrive, at least from what I know.

What kind of error does appear, when you try to save your target translation? And how do you generate your target file?

 Jerzy Czopik Yes, so on my previous computers the Programme is installed on C and I assume this is where it is here too. It is just the project folders that have gone into OneDrive...which I cannot wait to remove/unlink, once this is sorted out.

I have copied the new work in progress folder from OneDrive as a backup and copied on local location. I am now trying to find a Studio folder to use and keep all Studio files (and to which the path will be pointing when saving every project from now on). For now I cannot see one, should I create manually a folder names Studio on C? It seems to me that this is usually done automatically when initial install goes to plan? I will check the error message I get when trying to save from Editor, but I think it says it cannot find the path etc..

It says access to the path (blabla OneDrive) is denied when trying to Save.

Corinne Durand 

TBH there is no such path, as Studio can keep files wherever you want. Having just one path for all projects is something I would never do. What you need is a bit more sophisticated approach.

First, make sure your computer has a second hard drive or a partition on it. This should have the drive letter d:\ 
If this is not the case, let someone help you to partition your hard drive in order to have the drive d:\

Then create some folders on d:\
These can be:

• TM
• TB
• Work

In the TM folder keep your TMs. In the TB folder keep your TBs.

In Work folder create a new subfolder for every new job. If you have more than one customer, use this structure:

• d:\work\customer name

Now create subfolders for work for this customer like this:

• d:\work\customer name\20251105
• d:\work\customer name\20251201
• ...

The names of subfolders consist of year-month-day (yyyymmdd). This way it is easy to keep track of what is going on in your system.

For the error message: chose a different target folder.