Issue with error message when saving a document in Trados 2021

Question

Whenever I try to save a document in Trados 2021 I get this error message

Paul · Accepted Answer

Elizabeth Anne Camilleri 
 I think you marked the two posts above as validated responses by mistake - but please correct me if something n them helped you solve the issue, and I'll flag them as validated responses again? 
 It's worth searching the knowledgebase (click on the link in the first error you received) and you may have found these that might help: 
 https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0035207 
 https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0039974 
 Elizabeth Anne Camilleri said: when I look for : C:\Users\%User Name%\App Data\Local\SDL\SDL Trados Studio\Studio16 
 This string contains placeholders for your username name. So searching for "%User Name%" is likely to yield no results... unless that is actually your username ;-) 
 Try this instead: 
 %LocalAppData%\SDL\SDL Trados Studio\Studio16 
 Don't search for it, just press Win + R (which would be the windows key on your keyboard and the letter R at the same time) and then copy/paste that string straight into the prompt that appears: 
 
 Click OK and this should open the folder you need. 
 If it doesn't and you can't find these folders then you probably need to unhide your hidden files/folders: 
 https://www.howtogeek.com/446/show-hidden-files-and-folders-in-windows/

Elizabeth Anne Camilleri · Answer

can you help me please?

Paul · Answer

Elizabeth Anne Camilleri 
 Well... presumably you tried to get to this location for a reason? The AI response was this: 
 RWS Community AI said: **Step 4:** Navigate to the following location on your computer: 
 - For Trados Studio 2021: `C:\Users\%User Name%\App Data\Local\SDL\SDL Trados Studio\Studio16` 
 **Step 5:** Look for the file named `Translation Memory Repository.xml`. Rename it to `Translation Memory Repository_old.xml` or delete it. 
 **Step 6:** Restart Trados Studio and check if the issue is resolved. 
 So now you're there and have completed Step 4 you can move onto Step 5 and 6. 
 See if that solved your problem?

Trados Studio > 1. Trados Studio

Issue with error message when saving a document in Trados 2021

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