Studio 2024 has suddenly stopped functioning

Question

Hello, 
 My computer crashed while I was trying to load a package this afternoon. When I ran Studio 2024 after rebooting, it would not load properly. The initial splash screens came up, but then nothing. I have uninstalled and reinstalled SR1, but that didn't work. So I uninstalled that, rebooted and then installed from the original release file, my plan being to then try reinstalling SR1 if successful. The program has installed, but now I get this message when I try to load it:

I hope someone can help/point me in the right direction. 
 Thanks in advance! 
 
 Susan McDonald

Anca Stoian · Answer

Susan McDonald We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0032340.

Anca Stoian | RWS Group

Trados Studio > 1. Trados Studio

Studio 2024 has suddenly stopped functioning