I registered a case (Case No. CS0031465), but due to work commitments, I was unable to respond to the case correspondence and it expired. However, the issue remains unresolved, so please allow me to re-register the same case.

The contents of the case are as follows; I'm using Trados Studio 2019. I hadn't been using it much lately, but on October 31st, I received a translation request that required Trados Studio. I continued working on that job alongside other tasks.
However, around 4:30 PM on November 13th, I suddenly couldn't launch Trados Studio anymore. The error message shown above appeared.
I tried various recovery methods while consulting with a support representative named Ana-Maria, but I was unable to restore it.
For now, I've handed over the work in its current state to someone else, so I probably won't need to use Trados Studio for the time being. However, it's problematic that it remains unusable, so I request support to restore it.