Probability score: 0.9  

Question improvement suggestion: Specify the exact steps you have taken so far to try to open a support ticket, as this will help in providing more tailored guidance.  

In the meantime, based on the information you have provided, here is a suggested answer to your question:  

Hello! To open a support ticket for Trados Studio 2022, please follow these steps:

**Step 1:** Go to the RWS Support Gateway website at [https://gateway.sdl.com](https://gateway.sdl.com) and select "Login/Register" found at the top-right of the page.

**Step 2:** Enter your email address and password to log in. If you have multiple support accounts associated with the same email, select the appropriate account from the dropdown list.

**Step 3:** Once logged in, click on the "Log a Case" button.

**Step 4:** Fill in the required fields for your support ticket. Be as detailed as possible, including the nature of your request to change the default template to a new folder.

**Step 5:** After completing the form, click on the "Submit Case" button at the bottom of the page.

If you encounter any issues or do not see the option to log a case, ensure that you have a valid Support and Maintenance Agreement (SMA) in place. If you need further assistance, please refer to the knowledge articles available on the RWS Support Gateway.

I hope this answer addressed your question. If not, please reject the answer, add the question improvement suggestion information, and click the RWS Community AI checkbox on the right to try again.  

RWS Community AI