Trados Studio 2021 = Sdl.desktop command platform command bars iaction service could not be started AND Translation provider cannot be opened and has been disabled

Question

Please help! 
 First, I had this issue: Translation provider cannot be opened and has been disabled 
 while trying to repair it, this happened: Sdl.desktop command platform command bars iaction service could not be started 
 I was able to fix Sdl.desktop command platform command bars iaction service could not be started by using the RWS forum and it worked for 5 minutes and I was able to start on a project. Then, I got the same message again and can no longer open Trados Studio 2021. 
 I am on a deadline and I don't know what to do? 
 Is there a way to talk to someone? 
 Thank you 
 Florence

RWS Community AI · Accepted Answer

Probability score: 0.7 
 Question improvement suggestion: Provide specific details about your operating system and any recent changes made to your system or software that might have led to this issue. 
 In the meantime, based on the information you have provided, here is a suggested answer to your question: 
 Hello Florence, 
 I understand that you're facing a frustrating situation with Trados Studio 2021, especially with the deadline looming. Let's try to resolve the issues you're encountering step by step. 
 **Step 1:** Close Trados Studio completely. 
 **Step 2:** Navigate to the following directory: 
 `C:\Users\%username%\App Data\Roaming\SDL\SDL Trados Studio\16` 
 If you can't find the path, ensure that hidden items are visible in Windows File Explorer by clicking on the "View" tab and checking the "Hidden items" checkbox. 
 **Step 3:** Rename the `Plugins` folder to `Plugins_old`. This will disable any third-party plugins that might be causing the issue. 
 **Step 4:** Optionally, you can run a repair installation of Trados Studio. To do this, go to Control Panel > Programs and Features, find Trados Studio, right-click on it, and select "Repair". 
 **Step 5:** Restart your computer and then try to open Trados Studio again. 
 If the issue persists, consider checking for any antivirus software that could be interfering with the application. Adding the Trados Studio installation folder as an exception in your antivirus settings can sometimes resolve such issues. 
 If none of these steps work, please check for any recent Windows updates or consider reinstalling Trados Studio as a last resort. 
 I hope this answer addressed your question. If not, please reject the answer, add the question improvement suggestion information, and click the RWS Community AI checkbox on the right to try again. 
 RWS Community AI

Anca Stoian · Answer

Florence Beretta We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0036073.

Anca Stoian | RWS Group

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Trados Studio 2021 => Sdl.desktop command platform command bars iaction service could not be started AND Translation provider cannot be opened and has been disabled