Probability score: 0.7  

Question improvement suggestion: Provide more details about the specific projects that are crashing and any patterns observed, such as file types or project settings.  

In the meantime, based on the information you have provided, here is a suggested answer to your question:  

Hello,  

It seems you're experiencing crashes in Trados Studio related to GroupShare access, particularly with the error message indicating that the user does not have the global permission 'manageRoles'. Here are some steps you can take to troubleshoot and potentially resolve the issue:  

**Step 1:** **Check User Permissions**  

- Log into the GroupShare Web User Interface as an administrator.  

- Navigate to Users > Permissions and edit the roles assigned to the affected users. Ensure that they have the necessary permissions, including 'View Organization'. Save the changes and have the users restart their Trados Studio applications.  

**Step 2:** **Verify SQL Credentials**  

- In the GroupShare Web UI, go to System Configuration -> Servers.  

- Check the Username and Password fields for the affected database server and correct them if necessary. Save the settings and restart the GroupShare services.  

**Step 3:** **Check Firewall Settings**  

- Ensure that the firewall on the SQL server is not blocking connections to the GroupShare application server. You can test this by pinging the server from the SQL server. If it times out, you may need to adjust the firewall settings.  

**Step 4:** **Review Logs**  

- Analyze the attached log file for any additional error messages or patterns that could provide more insight into the crashes.  

**Step 5:** **Update Software**  

- Ensure that both translators are using the same version of Trados Studio. If one is not updated, consider updating to the latest version to avoid compatibility issues.  

**Step 6:** **Consider VPN Issues**  

- Since you mentioned that the connection is behind a VPN, check if there are any VPN-related issues that could be affecting connectivity to GroupShare.  

**Step 7:** **Contact Support**  

- If the issue persists after trying the above steps, consider reaching out to RWS Support for further assistance, especially if this is a known defect (CRQ-27652) that may be addressed in an upcoming release.  

I hope this answer addressed your question. If not, please reject the answer, add the question improvement suggestion information, and click the RWS Community AI checkbox on the right to try again.  

RWS Community AI

Probability score: 0.7  

Question improvement suggestion: Provide more details about the specific projects that are crashing and any patterns observed, such as file types or project settings.  

In the meantime, based on the information you have provided, here is a suggested answer to your question:  

Hello,  

It seems you're experiencing crashes in Trados Studio related to GroupShare access, particularly with the error message indicating that the user does not have the global permission 'manageRoles'. Here are some steps you can take to troubleshoot and potentially resolve the issue:  

**Step 1:** **Check User Permissions**  

- Log into the GroupShare Web User Interface as an administrator.  

- Navigate to Users > Permissions and edit the roles assigned to the affected users. Ensure that they have the necessary permissions, including 'View Organization'. Save the changes and have the users restart their Trados Studio applications.  

**Step 2:** **Verify SQL Credentials**  

- In the GroupShare Web UI, go to System Configuration -> Servers.  

- Check the Username and Password fields for the affected database server and correct them if necessary. Save the settings and restart the GroupShare services.  

**Step 3:** **Check Firewall Settings**  

- Ensure that the firewall on the SQL server is not blocking connections to the GroupShare application server. You can test this by pinging the server from the SQL server. If it times out, you may need to adjust the firewall settings.  

**Step 4:** **Review Logs**  

- Analyze the attached log file for any additional error messages or patterns that could provide more insight into the crashes.  

**Step 5:** **Update Software**  

- Ensure that both translators are using the same version of Trados Studio. If one is not updated, consider updating to the latest version to avoid compatibility issues.  

**Step 6:** **Consider VPN Issues**  

- Since you mentioned that the connection is behind a VPN, check if there are any VPN-related issues that could be affecting connectivity to GroupShare.  

**Step 7:** **Contact Support**  

- If the issue persists after trying the above steps, consider reaching out to RWS Support for further assistance, especially if this is a known defect (CRQ-27652) that may be addressed in an upcoming release.  

I hope this answer addressed your question. If not, please reject the answer, add the question improvement suggestion information, and click the RWS Community AI checkbox on the right to try again.  

RWS Community AI