Can't sign in to cloud with Trados 2024 SR1

Question

Hi, when I try to sign in to the cloud account with Trados Studio, I get a webpage: 
 
 If I click on the kebab menu top right and then on RWS ID, I get my account portal, so the credentials work. But I can't get into my cloud account with Studio! 
 Is this a known issue?

RWS Community AI · Accepted Answer

Probability score: 0.5 
 Question improvement suggestion: Provide any specific error messages or codes you encounter when trying to log in, as this will help in diagnosing the issue more effectively. 
 In the meantime, based on the information you have provided, here is a suggested answer to your question: 
 Hello, 
 I understand that you're still facing challenges logging into your cloud account through Trados Studio. Let's try a few more troubleshooting steps to see if we can resolve this issue: 
 **Step 1:** Verify Your Login Method 
 Since you mentioned accessing the login through the round dot in the top right corner, ensure that you are using the correct method to log in. If you have a specific connection ID, make sure it is being used correctly. 
 **Step 2:** Clear Cache and Cookies 
 Sometimes, browser caching issues can interfere with the login process. Clear your browser's cache and cookies, then try logging in again. 
 **Step 3:** Check for Updates 
 Ensure that you have the latest version of Trados Studio installed. You can check for updates within the application to ensure you are using the most current version. 
 **Step 4:** Use a Different Browser or Device 
 If possible, try logging in from a different web browser or device to see if the issue persists. This can help determine if the problem is specific to your current setup. 
 **Step 5:** Contact Your Administrator 
 If you are part of a team, reach out to your Trados Live Administrator to confirm that you have the necessary permissions to access the Language Cloud account. They may need to re-add you to the account. 
 **Step 6:** Log a Support Ticket 
 If none of the above steps work, consider logging a support ticket with RWS Support. Be sure to include any specific error messages you encounter, as this will help them assist you more effectively. 
 I hope this answer addressed your question. If not, please reject the answer, add the question improvement suggestion information, and click the RWS Community AI checkbox on the right to try again. 
 RWS Community AI

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Can't sign in to cloud with Trados 2024 SR1