Only the wizzard opens. Renaming Sudio18 folder etc. doesn't help, the problem is otherwise. Bogdan Valean solved the problem in December, but I think I need to know how I can do it myself, because the problem is recurring. Thanks!
peter valkenet We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0039062.
Elisa Maxim| RWS Group
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You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
Hi Elisa, thanks! I do have some specific questions: What's happening when it goes wrong? Can I do something about it? (don't open Trados in two instances, but that happens automatically). The chosen solution was: KB0039270 : Reset Trados Studio to its default state. Could I learn how to do that myself? Is Trados working on an update to prevent this from happening? Would it be useful to reinstall Trados 2017 as a back-up, just in case?
Best regards,
Peter
I am not part of the technical team. Please reply to the e-mail you received from the technical team if you want to share this info with them.
Kind regards,
Elisa Maxim| RWS Group
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
I am not part of the technical team. Please reply to the e-mail you received from the technical team if you want to share this info with them.
Kind regards,
Elisa Maxim| RWS Group
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
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