Hi Monique,

This problems seems to be the result of a recent windows update and yours is the third one I have seen in as many days.  Did you also try this resolution?  Please close Studio and then reinstall Microsoft Visual C++ 2010 from this location:

c:\ProgramData\Package Cache\SDL\Dependencies\2010_vcredist_x86.exe

Then restart your computer and reinstall Studio.

If this doesn't help then I'd recommend you log a support case now and a support engineer will be able to look at this for you.  Go to the Knowledgebase;

Then go to the tab called Solution Finder and now go here;

http://kb.sdl.com

Download & Installation Problems

- I use SDL Trados Studio and/or SDL MultiTerm 2009, 2011, 2014 or 2015

-- The installation went fine but now I get an error message etc

--- The problem occurs in (pick the appropriate tool/s)

---- None of the articles resolved my problem (if they didn’t!)

Follow the route for your problem and if there is no answer that helps by the time you get to the end you'll be presented with a form to contact support.  Complete all the fields in the form making sure your email address is entered correctly or nobody will be able to get back in touch with you.

Also use the Chrome browser to log the case if you have it; you'll get more success in completing the form.

Regards

Paul