I tried using my TS2022 version instead and this version simply shuts down when I confirm the first segment. 

This may have to do with the installation of the Information Box plugin your support section helped me with recently.

Nothing is working and the deadline is today.

The amount of hoops one is required to jump through to actually generate som income for oneself from this ridiculously expensive tool is ludicrous.

Hi Anna Haxen 

A reset might help you with this--> Workaround 2 from this article Repairing your installation of Trados Studio.

Please let me know if the error persists, and I will open a ticket with the technical team.

Kind regards,

Thank you, but I would like to protest that this is the third or fourth time this installation needs repairing. I tried it myself with TS 2022 after installing Information Box which caused a crash. Your support team got it up and running again and installed the plugin again without TS crashing. But now I discover that although TS opens, I cannot use it.

In the process I upgraded to TS 2024 thinking that my 2022 version was irreparably broken, and now I can't use that version either. I feel I have wasted my money.

Anna Haxen We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0041467.

I really need to get this fixed now. I have several projects lined up that I cannot start work on.

In desperation I tried simply deactivating the Information Box plugin in TS2024, and now everything is working again.