Installation Package CHainer" is not working

Question

Hello, people:) & Merry Xmas, sorry for bringing this about during the festive time, but I have a problem reinstalling my Trados Studio 2015. I've removed it, because it requesting me to deactivate the licence which I failed to do both via online and offline options ( i got the message: Deactivation Failed. System Access Violation exception...) so when i was installing the software again it wasnt successful & I the following message appeared: "Installation Package CHainer" is not working. Could you pls advise what to do & how to cure my Trados? MANY THANKS.

Paul · Accepted Answer

Hi Sveta, 
 
You could try running the installers directly from here: 
 
c:\ProgramData\Package Cache\SDL\SDLTradosStudio2015\modules\ 
 
Just them all one at a time; I'm not sure if the order makes any difference but if it was me I'd do this: 
 
TranslationStudio4.msi 
TradosCompatibility2.msi 
WorldServerComponents.msi 
Studio-KB8124-SR1.1.msp 
WorldServerComponents-KB8124-SR1.1.msp 
 
If you're missing any of these, such as the last two, then don't worry as these are probably only there if you updated after the original installation and I'm not sure you got that far yet. 
 
Regards 
 
Paul

Paul · Answer

Hi Sveta, 
 It sounds as though your license activation got stuck for some reason and it's not available for you now. The way around this is usually to contact support via the solution finder as below. But as we're discussing this now I have actioned this for you. If you still can't activate your license now as it's showing as available in your account then g o to the Knowledgebase; 
 http://kb.sdl.com 
 Then go to the tab called Solution Finder and now here; 
 Licensing Problems - I use SDL Trados Studio 2015 / SDL Passolo 2015 -- I need to have my license reset 
 Also use the Chrome browser to log the case if you have it; you'll get more success in completing the form, and make sure your email address is entered correctly or nobody will be able to get back in touch with you. 
 But as I said, please try to activate your license again now. 
 Regards 
 Paul

Trados Studio > 1. Trados Studio

Installation Package CHainer" is not working