Trados Studio 2024 Error Message

We've been getting the following error message - "An error has occurred while using the translation provider. XXXXX (the name of the server-based TM)". Response status code does not indicate success: 400 (Bad Request). Pleasew refer to the attched snip. This message appears when we press F3 concordance search, so it is not working in Trados Studio 2024. However, it worked a month ago. We've tried to use several server-based TMs and still get the same message on different PCs.

Can anyone tell me how to fix it? 



Removed AI Suggestion
[edited by: Alexandr Shakhotkin at 11:58 AM (GMT 0) on 27 Mar 2026]
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  • Probability score: 0.7  

    Question improvement suggestion: Please provide the exact version of Trados Studio 2024 you are using, as well as any recent changes made to your system or TMs.  

    In the meantime, based on the information you have provided, here is a suggested answer to your question:  

    Hello,  

    It seems you are encountering a "Bad Request" error when trying to use the concordance search in Trados Studio 2024. Here are some steps you can take to troubleshoot and potentially resolve the issue:  

    **Step 1:** Verify the Server Address  

    Ensure that the server address for your translation memory (TM) is correct. If you are using Trados Business Manager, check that the connection protocols have been updated from HTTP to HTTPS, as this change may affect connectivity.  

    **Step 2:** Upgrade Your Translation Memory  

    Check if the TM you are using needs to be upgraded. Look for any indicators (like an orange triangle) next to the TM symbol in Trados Studio. If necessary, follow the instructions in the article on how to upgrade a Studio translation memory from an older version to a newer one.  

    **Step 3:** Clear Cache and Restart  

    Sometimes, clearing the cache can help resolve connectivity issues. Close Trados Studio, navigate to the following directory:  

    `C:\Users\%username%\App Data\Roaming\SDL\SDL Trados Studio\Studio16`  

    Rename or delete the file `Language Cloud Machine Translation.bin`, then restart Trados Studio and log back into Language Cloud.  

    **Step 4:** Check for Character Limits  

    Ensure that your TM does not contain translation units (TUs) with more than 5000 characters in the target. You can check this by going to Resources -> Translation Memories -> Select your TM -> Launch TM Maintenance and applying the appropriate filters.  

    **Step 5:** Monitor for Server Issues  

    Since you mentioned that this issue was not present a month ago, it may be worth checking if there are any ongoing server issues with the Language Cloud platform. Sometimes, intermittent errors can occur due to isolated causes.  

    If you continue to experience issues after trying these steps, please consider logging a case for further assistance.  

    I hope this answer addressed your question. If not, please reject the answer, add the question improvement suggestion information, and click the RWS Community AI checkbox on the right to try again.  

    RWS Community AI

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Reply
  • Probability score: 0.7  

    Question improvement suggestion: Please provide the exact version of Trados Studio 2024 you are using, as well as any recent changes made to your system or TMs.  

    In the meantime, based on the information you have provided, here is a suggested answer to your question:  

    Hello,  

    It seems you are encountering a "Bad Request" error when trying to use the concordance search in Trados Studio 2024. Here are some steps you can take to troubleshoot and potentially resolve the issue:  

    **Step 1:** Verify the Server Address  

    Ensure that the server address for your translation memory (TM) is correct. If you are using Trados Business Manager, check that the connection protocols have been updated from HTTP to HTTPS, as this change may affect connectivity.  

    **Step 2:** Upgrade Your Translation Memory  

    Check if the TM you are using needs to be upgraded. Look for any indicators (like an orange triangle) next to the TM symbol in Trados Studio. If necessary, follow the instructions in the article on how to upgrade a Studio translation memory from an older version to a newer one.  

    **Step 3:** Clear Cache and Restart  

    Sometimes, clearing the cache can help resolve connectivity issues. Close Trados Studio, navigate to the following directory:  

    `C:\Users\%username%\App Data\Roaming\SDL\SDL Trados Studio\Studio16`  

    Rename or delete the file `Language Cloud Machine Translation.bin`, then restart Trados Studio and log back into Language Cloud.  

    **Step 4:** Check for Character Limits  

    Ensure that your TM does not contain translation units (TUs) with more than 5000 characters in the target. You can check this by going to Resources -> Translation Memories -> Select your TM -> Launch TM Maintenance and applying the appropriate filters.  

    **Step 5:** Monitor for Server Issues  

    Since you mentioned that this issue was not present a month ago, it may be worth checking if there are any ongoing server issues with the Language Cloud platform. Sometimes, intermittent errors can occur due to isolated causes.  

    If you continue to experience issues after trying these steps, please consider logging a case for further assistance.  

    I hope this answer addressed your question. If not, please reject the answer, add the question improvement suggestion information, and click the RWS Community AI checkbox on the right to try again.  

    RWS Community AI

    emoji
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