Hi,

I've been having major issues after updating Trados Studio 2024 and DeepL. I now have the latest versions of both, but DeepL does not work. I get a message saying that there was a problem while translating.

Also, when I open a new file in Trados Studio 2024, a Groupshare window appears automatically along with a message about non-recognition of IDP service providers. I have never had Groupshare. One of my customers used to have it, so I have used Groupshare in the past but not recently, and the customer concerned no longer uses it either.

Can you help me sort out the problem?

The versions I am using are:

Trados Studio 2024 SR1 - 18.1.3.6657

DeepL: 7.1.5.0 27 mars 2026

And here are screen shots of the error messages

Thanks