Probability score: 0.6  

Question improvement suggestion: Please provide the exact version of Trados Studio you are using and any recent changes made to your system before the issue occurred.  

In the meantime, based on the information you have provided, here is a suggested answer to your question:  

Hello Emmanuelle,  

I'm sorry to hear that you're having trouble opening Trados Studio. It sounds like the application is getting stuck during the loading process. Here are some steps you can try to resolve the issue:  

**Step 1:** Restart your computer.  

Sometimes, a simple restart can clear up any temporary issues that may be causing the software to hang.  

**Step 2:** Run Trados Studio as an administrator.  

Right-click on the Trados Studio icon and select "Run as administrator." This can help if there are permission issues preventing the application from loading properly.  

**Step 3:** Repair the installation.  

1. Close all RWS applications.  

2. Open the Control Panel.  

3. Navigate to "Programs" > "Programs and Features."  

4. Find Trados Studio in the list, right-click on it, and select "Uninstall/Change" > "Repair."  

5. Follow the prompts to complete the repair process.  

**Step 4:** Reset Trados Studio settings.  

1. Close all RWS applications.  

2. Navigate to the following folder:  

  - For Windows 7/8/10: `C:\Users\%USERNAME%\App Data\Roaming\Trados\Trados Studio\Studio17`  

3. Rename the "Studio17" folder to "Studio17_old."  

4. Restart Trados Studio.  

**Step 5:** Check for Windows updates.  

Make sure your operating system is up to date, as updates can sometimes resolve compatibility issues.  

If these steps do not resolve the issue, please consider reinstalling Trados Studio. Make sure to back up any important data before doing so.  

I hope this answer addressed your question. If not, please reject the answer, add the question improvement suggestion information, and click the RWS Community AI checkbox on the right to try again.  

RWS Community AI

Hi Emmanuelle Chevallier

You actually have an active technical support contract, so if the repair and reset for Trados suggested by our Community AI do not work, please raise a ticket with the technical team from your RWS Account:

https://oos.sdl.com/asp/products/ssl/account/mysupport.aspx

and the team can investigate this more into details.

Best regards,

Anca