For the past few hours, I've been having problems with the match search in the Termbank (F3) or in the translation memory. The result appears for 1 to 2 seconds and then disappears.
Has anyone else encountered this problem?
Thank you in advance for your help
Could you please check whether there are any pending updates in Trados Studio (indicated by the orange bell in the top-right corner)? If so, please install the updates, as they may interfere with the program’s functionality, and then restart Trados Studio.
Kind regards,
Ana Sabo | RWS Group
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Hi Ana,
I followed your advice and installed the latest update.
This has caused another problem.
I can no longer start Trados and I get this message at startup which freezes everything
This error you are getting is in Trados 2024 - after you processed the update?
Best regards,
Anca
Anca Stoian | RWS Group
I see, the error you got above might be related to the antivirus and the restart seems to have sorted out the blocking of that .dll file.
As for the initial problem, do you get an error after the result disappears? can you please share screenshots of this - so I have a better idea of what you see, thank you.
Best regards,
Anca
Anca Stoian | RWS Group
No, I don't have any error after the result disappears.
How can I send a short video to illustrate the problem?
If it's not very big, you should be able to post it here.
Alternatively, please message me on the forum with it.
Anca Stoian | RWS Group
If it's not very big, you should be able to post it here.
Alternatively, please message me on the forum with it.
Anca Stoian | RWS Group
Thank you, Fabienne.
Please check this article and add Trados to exceptions to your antivirus - in the article it's Solution 2: Add exceptions to the security suite. Make sure both Trados and Multiterm are closed.
https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0032531
After you do that, please let me know if you still experience this issue.
Best regards,
Anca
Anca Stoian | RWS Group
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