The error message Database disk image is malformed appears. I tried everything I found here, but nothing works.

I already had this error earlier this year.

Question

The error message Database disk image is malformed appears. I tried everything I found here, but nothing works. 
 I already had this error earlier this year.

Anca Stoian · Answer

Hi Mathilde Perdoux , 
 Please see the below article for the error you indicate: 
 https://gateway.rws.com/csm?sys_kb_id=ce8d2aa01b0f9a50772c0dcad34bcb7c&id=kb_article_view&sysparm_rank=1&sysparm_tsqueryId=671676448385875015c56180deaad39b 
 Follow the troubleshooting advised there please and let me know how it goes. 
 Also, it helps if you actually mention what troubleshooting or procedures you already tried since we cannot know what you did. 
 Best regards, 
 Anca

Anca Stoian · Answer

Mathilde Perdoux We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0049801.

Anca Stoian | RWS Group

Trados Studio > 1. Trados Studio

The error message Database disk image is malformed appears. I tried everything I found here, but nothing works