Hi Agnes du Perray 

Unknown said:

I have been working for months with the same TM and nothing is updated, even though I finalize the documents on a 100% complete translation.

It sounds to me as though you are using Project TMs and not looking in the right place for the updates.  If you can drop me an email with your skype details we can look at this now together?  pfilkin@sdl.com

Regards

Paul

Hi Agnes du Perray 

1. You do not need to finalize a project if you don't want to.  All it does is these things:
   • updates the Main Translation Memories
   • saves out the target files
   • closes the project
2. You don't need to go through any sign-off process unless you choose to use this to help you see what you have reviewed on a second, or third pass through the translation for your own benefit

If you have a TM attached and set to update, and if you confirm your translations as you work then all your work will be in the TM anyway.  I suggest you do these things:

1. Make sure that your TM has the "update" box checked in your Project Settings (not File -> Options)
2. Hover over the name of the TM and see the location.  Make sure you are checking the correct TM when you look at it to see how many TUs are in it
3. In your Project Settings do you see two TMs for every one you added... with one indented slightly below the other?  If you do then you have used a project TM and this will only contain confirmed translations for that project.  If you run the update Main TM batch task, or finalize then that action will update your Main TMs too.

Perhaps you can share some screenshots of your settings and this may help us to help you. 

Hi Agnes du Perray 

Unknown said:

Unfortunately my work PC is not equipped with a camera or microphone

You won't need a camera... I only need to see your screen.  I can also call you on the phone while we do this if you like?

Hi Paul,

I have checked all these points above and everything seems to be in order.

For most projects or single files, I have always done this (I think).

Please find the screen capture for my current project settings. I have checked my global main TM (ENtoFR) that remains empty whatever I do, and created a new one for this project, hoping it might work better (ITL -EN to FR). 

I am now at the review process and need to finalize my files today - hopefully my TM will be updated as well but somehow I doubt it. I never has in the past, only when I first created the TM for a very small file.

I do not see two TMs, and never have. So I guess I have followed the proper steps before.

Let's see how it goes this time.

Cheers

Agnes

Hi Paul,

you were right, I had my TM set to FR(France) and I was translating in FR(Canada).
So that explains it.

I followed your guidelines, removed the TMs and selected AnyTM. I have finalized the project but now this new TM is nowhere to be seen. I'm totally confused. It has not saved anything, and I can't even find the TM in my files.
I guess I missed a step somewhere. I am giving up for this project honestly.

What happened is that it generated the translated files twice, in a fr-CA folder and in a fr-FR folder. Not sure I understand what happened there. 

The only thing I can do now is start everything all over again correctly for the next project.

Thanks for your support anyway, I appreciate it.
Agnes

Hi Paul,

you were right, I had my TM set to FR(France) and I was translating in FR(Canada).
So that explains it.

I followed your guidelines, removed the TMs and selected AnyTM. I have finalized the project but now this new TM is nowhere to be seen. I'm totally confused. It has not saved anything, and I can't even find the TM in my files.
I guess I missed a step somewhere. I am giving up for this project honestly.

What happened is that it generated the translated files twice, in a fr-CA folder and in a fr-FR folder. Not sure I understand what happened there. 

The only thing I can do now is start everything all over again correctly for the next project.

Thanks for your support anyway, I appreciate it.
Agnes

Hi Paul,

that's what I did, I selected the same TM using AnyTM. Now my project is completed but my TM has not been updated at all.
However I have been able to create a new project correctly, getting rid of the extra language that was messing up everything - suddenly everything works much better and the system now pulls out a lot of segments from other recent projects. 

I'm quite happy about it but confess I'm still really confused as my TMs still don't have more segments than before.
I still don't understand how the whole TM concept works, I will try to watch as many videos as possible.
What can you recommend as SDL documentation to really understand this part of the tool?

Thank you
Agnes