Studio 2015 crashes unexpectedly in certain segments.

Question

I am having an issue with Studio 2015. Occasionally, when I enter a particular segment, Studio immediately closes without any warning. This does not occur with every new project. 
 Sometimes, I am able to leave that particular segment open and continue translating and then return to that segment without a problem. Sometimes, I cannot enter the segment without the crash happening. Sometimes I can add the source to target and then edit it. 
 My OS is Windows 8.1. Any suggestions?

Walter Blaser · Answer

Andrea 
 It is very difficult to guess what happened here based on this little information. 
 I suggest that you do a "reset" of our Studio configuration as outlined in KB article 4457 . 
 I the problem reappears after that, save the log and have SDL support get involved and have a look at the log, maybe they can find out what caused this. 
 Walter

Trados Studio > 1. Trados Studio

Studio 2015 crashes unexpectedly in certain segments.