When trying to add an idml file I get the error message "Not created in InDesign CS4".

I've ticked the box for processing unsupported versions, but that doesn't help. I use Studio 2014 SP2. The ad agency says the file comes from CS4 and other files from them have worked OK in the past. Any ideas or useful experience? Thanks!

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  • Hi John,

    Perhaps the content is coming from other sources? Or perhaps you need to tweak the filetype setting to make sure you are extracting wherever the text is coming from? Or perhaps it's just using something that is not supported, so checking the box allows the file to open as it no longer checks the version inside the metadata of the IDML but still doesn't have a clue about the structure of the file?

    If you can't find the solution with the settings I'd be happy to take a look with Studio 2015 and just see whether this is the difference?

    Regards

    Paul

    Paul Filkin | RWS Group

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