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To RWS Support
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I have tried to sort this issue out, but it does not work for a final solution. I have been having an issue - GENERAL MASSIVE CATASTROPHIC SYSTEM ERROR FAILURE - with my SDL 2015, when adding my client's multiterm, and sometimes TM is added or system does not accept it. It started with a particular project from a client and I uninstalled and reinstalled SDL versions 2011/2014/2015 from my laptop trying to sort it and I did not succeed. Client updated their multiterm and TM, but again the problem persists and I can't seem to find a solution. I have been working with large projects and am having many other problems generated by the non functioning multiterm thing. The last attempt (install CU4 and the SDL Update) recommended by Walter Blaser who was very supportive, but it did not work either.Any help, suggestions are appreciated.
This isn't correct, you are entitled to support for an installation issue like this. So I contacted support to see why they would tell you this. here's the response:
I don’t know why the customer thinks that he didn’t get support from us because we helped him. I have checked. He logged the ticket through web solution finder and he does not have PSMA. We did not help him on the same day and took 2 days to get to him but the engineer called him did a webex and followed up with an email. We are now waiting for him to respond to us:
Thank you for the time spent on the phone and for allowing me to connect to your PC.
After I checked your system information , we have arrived to the conclusion that this issue happens because you do not have the latest SP1 installed for Windows 7.
Please check the following Knowledge Base article:
Therefore, as a fix, please install Service Pack 1 for Windows 7. http://windows.microsoft.com/en-us/windows7/install-windows-7-service-pack-1
Run Windows Updates > and install all updates available until you can see that your system is SP1.
This can be checked as follows :
Start > right click on Computer > Properties > If Service Pack 1 is installed, it will be listed under Windows Edition.
Looking forward to receiving an answer from you.
We are now waiting for him to respond to us.
So this makes me somewhat confused?