Might also be worth noting that support can be reached through here:

Just login at the top right and you should be able to log a case.

Regards

Paul

Unknown said:

Just login at the top right and you should be able to log a case.

Hi Paul,

As you know, I had the same issue yesterday, I couldn't figure out how to get to the right support screen to log a case. I don't think it's at all clear for users that we need to click Login/Register first at the top right of the screen. At least for me, it didn't make sense as I was already logged in to the community when trying to get to Support, plus the Login/Register is easily missed when you're frustrated and stressed out because something is going wrong. It might be a good idea to have the web designers add a big, can't-miss-it note right in the middle of the Gateway screen, where your eyes go first, that says something like "If you need to log a Support Case, click on Login/Register at the top right of the screen first". : )

Unknown said:

Just login at the top right and you should be able to log a case.

Hi Paul,

As you know, I had the same issue yesterday, I couldn't figure out how to get to the right support screen to log a case. I don't think it's at all clear for users that we need to click Login/Register first at the top right of the screen. At least for me, it didn't make sense as I was already logged in to the community when trying to get to Support, plus the Login/Register is easily missed when you're frustrated and stressed out because something is going wrong. It might be a good idea to have the web designers add a big, can't-miss-it note right in the middle of the Gateway screen, where your eyes go first, that says something like "If you need to log a Support Case, click on Login/Register at the top right of the screen first". : )