Hard-drive crash and license deactivation

Question

Hi, I've seen this subject before, but I don't know what else to do. I purchased my Trados Freelance Studio 2015 update (I had the Freelance Studio 2009) by the end of September 2015. Everything was working perfectly until my hard drive crashed this week. There was no way to start my PC to return/deactivate my license and I've been trying to do so offline, but I simply can't. I'm starting to freak out because clients don't wait and I still can't find a solution. I tried to send a message to the SDL office in Chile, but I don't know if that's the right way to do it. 
 Any idea on how I could get help? 
 Thanks!

Walter Blaser · Accepted Answer

Ana Cecilia 
 Go to this site 
 
 and fill in the form. In the field "Operational Category", select "Licensing" and in the "Description" explain your problem and ask SDL to reset your license. 
 They usually react quite quickly, but obviously not during the weekend. 
 Please note that if your PC crashed and you installed Studio on a new PC, you can use the SW for 30 days before you need to enter a license code, so you should be able to use the software until SDL resets your license. 
 Walter

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Hard-drive crash and license deactivation