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Error message: Access to the path 'C:\Config.Msi' is denied.

Hanne Lore *Schakenda

Recently I've been unable to open packages in Studio 2015. I've been able to do so before, and I can translate single SDLXLIFF-files (and other formats) without issue.

I tried to fix it, but now I'm getting the error message Access to the path 'C:\Config.Msi' is denied.

Has anybody else had this problem? And a fix?
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    Hi Hanne,

    I think a reinstall would be sensible. That's a very strange error message. Have you tried this already?

    If that doesn't help you should log a support case. For licensing or installation issues that prevent you from working we have a route for all customers to get help. This can be achieved really quickly using this link if you don't have a support contract:

    http://support.xl8.one/

    Just fill in the form and submit it. If you can, use the Chrome browser to log the case, you'll get more success in completing the form, and make sure your email address is entered correctly or nobody will be able to get back in touch with you.


    Paul

    Paul Filkin | RWS Group

    ________________________
    Design your own training!
    You've done the courses and still need to go a little further, or still not clear? 
    Tell us what you need in our Community Solutions Hub

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  • 0
    Hi Hanne,

    I think a reinstall would be sensible. That's a very strange error message. Have you tried this already?

    If that doesn't help you should log a support case. For licensing or installation issues that prevent you from working we have a route for all customers to get help. This can be achieved really quickly using this link if you don't have a support contract:

    http://support.xl8.one/

    Just fill in the form and submit it. If you can, use the Chrome browser to log the case, you'll get more success in completing the form, and make sure your email address is entered correctly or nobody will be able to get back in touch with you.


    Paul

    Paul Filkin | RWS Group

    ________________________
    Design your own training!
    You've done the courses and still need to go a little further, or still not clear? 
    Tell us what you need in our Community Solutions Hub

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