Hi Paul,

thank you for your suggestion. Unfortunately, I don't have the option Force return on my account.

Here is what I see in my account, plus the Return Licence button on the right hand side. (I don't understand exactly what each of the fields below mean either in terms of the figures in the boxes)

When I click Return licence though, here is what I can see:

Could you please advise what I can try further and what those figures represent? I only know I bought 1 licence with 2 activation keys (1 as a backup), and I have a feeling that I am now running on the backup one (the extra activation key), but when reading the extra activation pop-up window, it tells me that I can use that until SDL Support sorts out my main licence. Where can I find that support, as I cannot see anything but a paid option or this forum. Any suggestions would be much appreciated.

Thank you.

Raluca

Hi Paul,

thank you for your suggestion. Unfortunately, I don't have the option Force return on my account.

Here is what I see in my account, plus the Return Licence button on the right hand side. (I don't understand exactly what each of the fields below mean either in terms of the figures in the boxes)

When I click Return licence though, here is what I can see:

Could you please advise what I can try further and what those figures represent? I only know I bought 1 licence with 2 activation keys (1 as a backup), and I have a feeling that I am now running on the backup one (the extra activation key), but when reading the extra activation pop-up window, it tells me that I can use that until SDL Support sorts out my main licence. Where can I find that support, as I cannot see anything but a paid option or this forum. Any suggestions would be much appreciated.

Thank you.

Raluca