"General massive catastrophic system failure" error message when adding termbases

Hi!

I use Trados Studio 2015, SR2.

A few days ago, I started having problems adding termbases. Whenever I try to add a termbase to a project or open a project with an existing termbase (or try to create a new project based on an old project that used termbases), I get the following error message:

General massive catastrophic system failure

This error only started manifesting itself a few days ago. My termbases are located on another drive, if that gives you any clues. I had problems with termbases when I first installed SR2, but these issues were later resolved thanks to the wonderful Paul Filkin. This is clearly a new problem, as the error message is different.

I would be grateful for your help, as I rely heavily on my termbases.

Kind regards,

Johanna

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Thread Subject & Description
"General massive catastrophic system failure" error message when adding termbases Hi! I use Trados Studio 2015, SR2. A few days ago, I started having problems adding termbases. Whenever I try to add a termbase to a project or open a project with an existing termbase (or try to create a new project based on an old project that used termbases), I get the following error message: General massive catastrophic system failure This error only started manifesting itself a few days ago. My termbases are located on another drive, if that gives you any clues. I had problems with termbases when I first installed SR2, but these issues were later resolved thanks to the wonderful Paul Filkin. This is clearly a new problem, as the error message is different. I would be grateful for your help, as I rely heavily on my termbases. Kind regards, Johanna
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0 Paul over 9 years ago
Hi Johanna,

That's a nice way to ask a question :-)

Probably the best way to look at this is with the solutions that worked for others when I have seen this. So two possibilities that I'm aware of:

Make sure that you have got the latest versions (including CUs) for both Studio and MultiTerm. So for Studio this would be SDL Trados Studio 2015 SR2 - 12.2.5099.5 and for MultiTerm it would be SDL MultiTerm 2015 SR2 - 12.2.1629.0

The other possibility is a windows update. So make sure you have the latest updates installed for your version of windows. I saw this happen a few times where users needed to install Service Pack 1 for Windows 7

If none of these helps then I think a support case is going to be the way to go.

Regards

Paul

Paul Filkin | RWS Group

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0 Simona Serrau over 8 years ago in reply to Paul

Hi Paul,

I'm experiencing the same problem. I have the following versions for Studio and Multiterm:

Studio: SDL Trados Studio 2015 SR2 - 12.2.5141.6

Multiterm: SDL MultiTerm 2015 SR2 - 12.2.1629.0

my system is Windows 7.

As far as I understood the problem can be the OS?

Thnk you

Simona
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0 Paul over 8 years ago in reply to Sabina Fata

Hi Sabina,

Thanks for coming back and confirming... can add that as another possible reason for this less than friendly error message!

Good maintenance... probably depends on the complexity of your termbase definition. But if it's simple then I'd be inclined to drop it into Excel with the Glossary Converter and then use Excel to clean it up as the Excel features are quite good for this sort of thing. Then drag it back into the Glossary Converter to get your termbase back. Also means you'll have an Excel backup, which you could do once a week for example just as a precaution.

Regards

Paul

Paul Filkin | RWS Group

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0 KL Argentina over 8 years ago in reply to Sabina Fata

Hi Sabina,

Could you please let me know how have you done to be able to have a remote session with SDL support?

I know a translator who is having the same issue as you, but I've checked the termbase in my computer and it seems to be ok.

Thanks for your help in advance!

Regards,
Alan
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0 Paul over 8 years ago in reply to KL Argentina

Hi Alan,

If you have a support contract then this is always possible. If not and if you have an issue preventing you from being able to use the software at all then you can log a case and get some help. This can be achieved really quickly using this link:

http://support.xl8.one

Just fill in the form and submit it. Make sure your email address is entered correctly or nobody will be able to get back in touch with you.

Paul Filkin | RWS Group

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0 Sabina Fata over 8 years ago in reply to KL Argentina

Hi Alan,

I've done as suggested by Paul and used the form under http://support.xl8.one

Regards,
Sabina
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0 KL Argentina over 8 years ago in reply to Paul

Hi Paul,

I'm writting here because I know a translator who is having the same issue, he is getting the error message "General massive catastrophic system failure" every time he tries to add a termbase in Trados Studio.

Below you will find the detaills of his Trados Studio and Multiterm versions and also the windows version.
SDL Trados Studio and SDL Multiterm versions: http://prntscr.com/ddatc4
Windows Version: http://prntscr.com/ddau0u

I know you suggested SDL Trados 2015, but I'm using the same version of him and I am able to add the termbase without any inconvenient. Also he confirmed that he has the latest updates installed for his version of windows.

Do you have any idea why this is happening?

Any advice or help will be useful for us. If necessary I will submit the case in the link you provided http://support.xl8.one.

Thanks a lot for your support!

Best Regards,
Alan
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0 Paola over 7 years ago in reply to KL Argentina

I am experiencing the same issue but with the most recent version of SDL Trados Studio 2017 Freelance (14.0.5881.9) and I am running Windows 7 (it is up to date). I have just opened a support request. Everything was working fine until yesterday, then I updated Windows...
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0 Paul over 7 years ago in reply to Paola

Hi Paola ,

Can I just check one thing as this also causes this error message. Are you trying to add an Excel file as a file-based Termbase? I know it seems a strange thing to do but since we made the TermExcelerator available I have seen a few people install the app and then try to load an Excel file via the normal termbase route rather then via the TermExcelerator termbase option.

Regards

Paul

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0 Paola over 7 years ago in reply to Paul

No, this was a Bilingual Termbase generated from scratch just for this project. I have noticed that the dictionary is no longer working (it is underlining all words in red). Maybe the .NET Language Pack Update from Windows messed up something? How do I undo it?
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0 Paul over 7 years ago in reply to Paola

Hi Paola ,

Two other things to look at then. First can you open your termbase in Multiterm? If not then maybe recreate the termbase in case this one is corrupt.

Next, if your Operating System is Windows 7 and Service Pack 1 for Windows 7 is not installed then install Service Pack 1 for Windows 7

Regards

Paul

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0 Paola over 7 years ago in reply to Paul

I cannot open it with MultiTerm. That's odd as I did create this project on this very machine and create a Termbase during the project setup in Studio. Also, before today I was able to add terms and work with them. This morning I started getting an odd error that prevented me from confirming a segment and move on. I cannot recall the error, but I understood it had to do with terminology so I disabled it. I restarted the (virtual) machine and Studio, but when I select the TermBase I get the "General Massive Catastrophic System Failure" popup.
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0 Paola over 7 years ago in reply to Paul

I cannot open it with MultiTerm. That's odd as I did create this project on this very machine and create a Termbase during the project setup in Studio. Also, before today I was able to add terms and work with them. This morning I started getting an odd error that prevented me from confirming a segment and move on. I cannot recall the error, but I understood it had to do with terminology so I disabled it. I restarted the (virtual) machine and Studio, but when I select the TermBase I get the "General Massive Catastrophic System Failure" popup.
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0 Paola over 7 years ago in reply to Paola

I just tried to create a TermBase ex novo - I can select it as a term base for this project, however it is not really active. I still get "No open term base" in the Term Recognition window and if I select terms the item "Add term" is in grey. However the checkbox in the project setting says the Termbase has been selected!
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0 Paul over 7 years ago in reply to Paola

Are the languages active? So in the termbase settings is there a language against each one or does it say "not specified"?

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0 Paola over 7 years ago in reply to Paul

Yes, they are active. It is English > Italian and the project is English (US) > Italian, they are correctly matched
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0 Paul over 7 years ago in reply to Paola

Can you try a restart Paola ? If that doesn't work then I think you'll have to wait for support to contact you.

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Trados Studio > 1. Trados Studio

"General massive catastrophic system failure" error message when adding termbases