"The file was not created by supported version of Microsoft Excel application and will not be processed"

Question

Error message when adding new file to Studio 2014 SP2: "The file was not created by supported version of Microsoft Excel application and will not be processed". Experienced this with Word and Excel files received from clients as well as simple files created by myself. Possibly related to latest Microsoft update? Anyone else experience same issue?

Paul · Answer

Hello Jennifer, 
 
What version of Office are you using? It sounds as though you either have an excel file created in a version of office too new for Studio 2014, or too old! 
 
Regards 
 
Paul

Paul · Answer

Hi Fabienne, 
 
The only way to solve this problem is to upgrade Studio to Studio 2015. The new filetype support for these files doesn't exist in Studio 2014. 
 
Regards 
 
Paul

Paul · Answer

Hi Glen, 
 Unknown said: Why won't SDL upgrade Trados 2014 to accept the newer versions of Office documents? 
 The policy we generally adopt is that we support back two major versions (2015/2017). Adding proper support for the newer formats of all the filetypes we support is not trivial work and given the changes we make to the software in general each time we release it is simply not practical to try and keep supporting new filetypes in old versions of the software. It's not just Office is it? It's every single filetype we support. 
 The easiest way, and most sensible in my opinion, is to take a support and maintenance contract and then you get all the latest versions of the software at no additional cost to your support. Given how readily people upgrade their versions of office (less business critical in my opinion) and their hardware, I think ensuring that the software they use for their business is kept upto date seems a very sensible thing to do. 
 Why won't you upgrade? 
 Regards 
 Paul

Paul · Answer

Hi Glen, 
 I think, that if you had a support & maintenance contract since 2009 for example, that you will have shelled out around a thousand pounds in total and would have also had 2015 and 2017 already. You would have also had access to support whenever/if you needed it. 
 I don't think we are likely to change our policy of maintaining only two major versions at a time, and this kind of situation could happen again in the future... in fact it's almost certainly going to... unless Microsoft and every other vendor keeps their formats exactly the same and then we wouldn't be having this conversation anyway. Perhaps the best policy is to treat this tool as if you need it for your business, and budget the maintenance every year. Taken on a monthly basis I reckon most people spend more on enjoying meals out in the month. 
 I don't mean to make light of this topic, but I do wonder why it comes up like this when it is such a fundamental part of doing business. Don't people think think this way? 
 Regards 
 Paul

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"The file was not created by supported version of Microsoft Excel application and will not be processed"