Deactivation of SDL Trados Studion 2014 Freelance Plus license on a crashed machine

Question

Dear all, 
 
 My machine crashed and i had no time to deactivate my license of SDL Trados Studio 2014 Freelance Plus. I am trying to log a ticket without success. 
 I would like to request remote deactivation to enable me install in the other machine and i need to log a ticket. Unfortunately i have exhausted all my searches to log the ticket. I have followed all instructions without success. 
 Kindly help 
 Thank you 
 Biana

Judith de Jong · Accepted Answer

Hi Biana, 
 Has this been fixed yet? If not and you do not succeed to log a ticket via SDL Gateway (as demonstrated in this video: ), please let me know and we'll log the ticket for you. 
 Thanks and best, 
 Judith

Trados Studio > 1. Trados Studio

Deactivation of SDL Trados Studion 2014 Freelance Plus license on a crashed machine