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Trados Studio 2014 - External component has thrown an exception

Ruth Ahrens

Hello,

I'm using Studio 2014 on Windows 7, which in turn runs on VMware Fusion 8.1.1.

After restarting my system several times the following error message persists and I can't use Studio.

Can you please help?
I'm terribly pressed for time....

Thank you,

Ruth
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  • 0
    Hi Ruth,

    I can't see your message. You can't copy paste images, you have to insert them as a saved image (jpg, png or something) using the rich formatting option (you get more icons across the top of your posting window and can insert an image).

    Regards

    Paul

    Paul Filkin | RWS Group

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  • 0
    Hi Paul, Thank you for this. In the meantime I've bought Studio 2015 and I'm now faced with new error messages. I'll post them below. I've already gone through deactivating my Antivirus program at the suggestion of Roman Juhukov. The support link he sent me doesn't take me anywhere as I've just found out. So, I'm now exactly where I was at 10 o'clock this morning, except I've spent 180 GBP for my upgrade to Studio 2015. Maybe the following error messages mean something to you?

    Still hoping,
    Ruth

    <?xml version="1.0"?>

    -<SDLErrorDetails time="20.05.2016 12:56:52">

    <ErrorMessage>Dienst 'Sdl.TranslationStudio.AlignmentEditor.IAlignmentEditorService' konnte nicht gestartet werden.</ErrorMessage>


    -<Exception>

    <Type>Sdl.Desktop.Platform.Services.ServiceStartException, Sdl.Desktop.Platform, Version=4.0.0.0, Culture=neutral, PublicKeyToken=c28cdb26c445c888</Type>

    <HelpLink/>

    <Source>Sdl.Desktop.Platform</Source>

    <HResult>-2146233088</HResult>


    -<StackTrace>

    <![CDATA[ at Sdl.Desktop.Platform.Implementation.Services.ServiceContext.GetLocalService[T]() at Sdl.Desktop.Platform.Implementation.Services.ServiceContext.GetService[T]() at Sdl.TranslationStudio.AlignmentEditor.Conditions.CurrentAlignmentCondition.OnServiceContextChanged() at Sdl.Desktop.Platform.Extensions.AbstractServiceContextAwareCondition.set_ServiceContext(IServiceContext value) at Sdl.Desktop.Platform.Extensions.AbstractConditionInitializer.InitializeCondition(ICondition condition) at Sdl.Desktop.Platform.Extensions.ConditionHelper.GetCondition(IExtension extension, ConditionResult conditionResult, IConditionInitializer initializer) at Sdl.Desktop.Platform.Implementation.ViewReference..ctor(StudioWindow window, ViewDescriptor descriptor) at Sdl.Desktop.Platform.Implementation.StudioWindow.Init() at Sdl.Desktop.Platform.Implementation.Studio.CreateWindowInternal(Boolean setActive) at Sdl.Desktop.Platform.Implementation.Studio.Run() at Sdl.TranslationStudio.Application.Launcher.RunApplication()]]>

    </StackTrace>


    -<InnerException>

    <Type>Sdl.Core.PluginFramework.PluginFrameworkException, Sdl.Core.PluginFramework, Version=1.8.0.0, Culture=neutral, PublicKeyToken=c28cdb26c445c888</Type>

    <HelpLink/>

    <Source>Sdl.Core.PluginFramework</Source>

    <HResult>-2146233088</HResult>


    -<StackTrace>

    <![CDATA[ at Sdl.Core.PluginFramework.DefaultPluginTypeLoader.LoadType(IPlugin plugin, String typeName) at Sdl.Core.PluginFramework.Implementation.Extension.get_ExtensionType() at Sdl.Core.PluginFramework.Implementation.Extension.CreateInstance() at Sdl.FileTypeSupport.Framework.Integration.PocoFilterManager.LoadAllDefaultFileTypeDefinitions() at Sdl.FileTypeSupport.Framework.Integration.PocoFilterManager..ctor(Boolean autoLoadFileTypes) at Sdl.ProjectApi.Implementation.FileTypeConfiguration.get_FilterManager() at Sdl.TranslationStudio.AlignmentEditor.AlignmentEditorService.OnStart() at Sdl.Desktop.Platform.Services.AbstractService.Start(IServiceContext context) at Sdl.Desktop.Platform.Implementation.Services.ServiceContext.GetLocalService[T]()]]>

    </StackTrace>


    -<InnerException>

    <Type>System.IO.FileLoadException, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089</Type>

    <FileName>Sdl.FileTypeSupport.Filters.MicrosoftOffice.Word_2, Version=2.0.0.0, Culture=neutral, PublicKeyToken=c28cdb26c445c888</FileName>

    <FusionLog>WRN: Assembly binding logging is turned OFF. To enable assembly bind failure logging, set the registry value [HKLM\Software\Microsoft\Fusion!EnableLog] (DWORD) to 1. Note: There is some performance penalty associated with assembly bind failure logging. To turn this feature off, remove the registry value [HKLM\Software\Microsoft\Fusion!EnableLog]. </FusionLog>

    <HelpLink/>

    <Source>mscorlib</Source>

    <HResult>-2146234304</HResult>


    -<StackTrace>

    <![CDATA[ at System.RuntimeTypeHandle.GetTypeByName(String name, Boolean throwOnError, Boolean ignoreCase, Boolean reflectionOnly, StackCrawlMarkHandle stackMark, IntPtr pPrivHostBinder, Boolean loadTypeFromPartialName, ObjectHandleOnStack type) at System.RuntimeTypeHandle.GetTypeByName(String name, Boolean throwOnError, Boolean ignoreCase, Boolean reflectionOnly, StackCrawlMark& stackMark, IntPtr pPrivHostBinder, Boolean loadTypeFromPartialName) at System.RuntimeType.GetType(String typeName, Boolean throwOnError, Boolean ignoreCase, Boolean reflectionOnly, StackCrawlMark& stackMark) at System.Type.GetType(String typeName, Boolean throwOnError) at Sdl.Core.PluginFramework.DefaultPluginTypeLoader.LoadType(IPlugin plugin, String typeName)]]>

    </StackTrace>

    </InnerException>

    </InnerException>

    </Exception>


    -<Environment>

    <ProductName>SDL Trados Studio</ProductName>

    <ProductVersion>12.0.0.0</ProductVersion>

    <EntryAssemblyFileVersion>12.2.5082.0</EntryAssemblyFileVersion>

    <OperatingSystem>Microsoft Windows 7 Professional </OperatingSystem>

    <ServicePack>Service Pack 1</ServicePack>

    <OperatingSystemLanguage>1031</OperatingSystemLanguage>

    <CodePage>1252</CodePage>

    <LoggedOnUser>WIN-GQ35PN8E9IC\Ruth</LoggedOnUser>

    <DotNetFrameWork>4.0.30319.42000</DotNetFrameWork>

    <ComputerName>WIN-GQ35PN8E9IC</ComputerName>

    <ConnectedToNetwork>True</ConnectedToNetwork>

    <PhysicalMemory>3145208 MB</PhysicalMemory>

    </Environment>

    </SDLErrorDetails>
  • 0 in reply to Ruth Ahrens
    Dear Ruth,

    I am sorry to hear that Support link did not work for you. I can confirm that is genuine link to access our support portal.
    It often helps to use a different browser such as Chrome if the page does not open.
    In meantime could you confirm please, whether the problem persist?

    Looking forward to hearing from you.

    Kind Regards,

    SDL_Roman
  • 0 in reply to Roman Grant
    Hi Roman,
    Thanks a lot for following this up. I have now managed to enter the support request through Chrome.
    Hopefully your support will be able to help me.
    Kind regards,
    Ruth