Service 'Sdl.TranslationStudio.Api.ProjectManagement.IProjectManagementService' could not be started

Question

Hi, I get this error in the SDL Trados 2014 version, and can't start the programme. Posts about this problem all refer to the 2009 version. Following the suggestions in KB #2818 or 8805 don't work. I have reinstalled but to no avail; same message comes up. 
 I have also tried Paul Fikin's suggestions in the Products and Solutions section in sdl.com Can anybody help? Thanks very much in advance. Willem

Paul · Answer

Hi Willem, 
 
I'm not sure what you actually tried but I think a reset would be the best thing to try first (not the same as a reinstall). Rename this folder (just add _old to the end or something, it's not important what you rename it to) and restart Studio: 
 
c:\Users\[USERNAME]\AppData\Roaming\SDL\SDL Trados Studio\11.0.0.0 
 
If that doesn't help then log a case. For licensing or installation issues that prevent you from working we have a route for all customers to get help. This can be achieved really quickly using this link: 
 
 http://support.xl8.one/ 
 
Just fill in the form and submit it. If you can, use the Chrome browser to log the case, you'll get more success in completing the form, and make sure your email address is entered correctly or nobody will be able to get back in touch with you. 
 
Regards 
 
Paul

Trados Studio > 1. Trados Studio

Service 'Sdl.TranslationStudio.Api.ProjectManagement.IProjectManagementService' could not be started