I purchased SDL Trados about ten days ago. In my experience so far it is quite simply not fit for purpose. I have logged at least ten support cases, including, most recently, one on Wednesday (8th June) and one yesterday, 9th June. Yesterday's support "chat" lasted two hours and fifty minutes. Later yesterday, I found myself obliged to log a further support for precisely the SAME issue. I received no response and have continued to receive no response today. I telephoned SDL's Taiwan number and the lady there told me she didn't know what to do but would try and contact her line-manager. I telephoned Shanghai, where a lady told me I would "have to wait." When I asked how long I would have to wait she put the phone down on me. I telephoned the UK and got an answering machine. I paid US$750 for SDL Trados, including US$150 for service support. So far, it has cost me DAYS, DAYS of my time and the same in REVENUE.